About Us: The Hatmaker Boutique Hotel is a brand-new, boutique hotel in the heart of Dungarvan offering luxurious accommodations and exceptional service. We are currently seeking a reliable, responsible, and friendly Night Porter to join our team and ensure the smooth operation of the hotel during the night shift.
Job Description:
As a Night Porter, you will be the face of the hotel during the night hours, ensuring the safety and comfort of our guests and the smooth running of the hotel. Your duties will include front desk operations, security, guest assistance, and general hotel upkeep. This is a key role in maintaining the high standards of service we provide.
Key Responsibilities:
- Provide a warm welcome to guests arriving during the night shift.
- Assist with check-ins and check-outs.
- Handle guest requests, questions, and concerns in a professional manner.
- Ensure the security of the hotel and guests by monitoring the premises, including exterior areas.
- Perform routine building checks to ensure safety and cleanliness.
- Manage guest billing and payment processes.
- Maintain the cleanliness of public areas and ensure all areas are properly lit and tidy.
- Coordinate any late-night services (room service, etc.) as requested by guests.
- Assist with emergency situations, following hotel protocols.
- Provide bar service to resident guests.
- Prepare and set up the breakfast buffet overnight
Key Requirements:
- Previous experience in hospitality or customer service is preferred.
- A responsible and reliable individual who can work independently and as part of a team.
- Excellent communication skills and a friendly, approachable demeanour.
- Ability to work during night shifts, weekends, and holidays.
- Strong attention to detail and the ability to remain calm under pressure.
- Knowledge of hotel operations and basic IT systems (e.g., booking and point of sale systems).
- Basic first aid knowledge would be advantageous but not essential.
What We Offer:
· Competitive salary.
· Training and development programs.
· A dynamic and supportive work environment.
If you’re dedicated, reliable, and passionate about providing excellent service, we’d love to hear from you!
How to Apply:
Please send your CV and a cover letter outlining your suitability for the role to hello@thehatmaker.ie We look forward to welcoming you to our team!
Job Type: Full-time
Pay: From €15.00 per hour
Schedule:
- Night shift
Application question(s):
- Are you available to work night shifts?
Language:
- English (preferred)
Work Location: In person