The Royal Marine Hotel is currently accepting applications for the position of Receptionist to join our Front Office team in our 228-bedroom 4-star hotel.
We are seeking an enthusiastic, professional, and customer-focused individual with a passion for hospitality and delivering excellent guest service.
Job Summary:
The Hotel Receptionist plays a vital role in ensuring guests have a welcoming and seamless experience. This position involves checking guests in and out, handling inquiries, assisting with reservations, and providing outstanding customer service. The ideal candidate will be friendly, detail-oriented, and able to work in a fast-paced environment.
Role Responsibilities:
- Provide a warm and professional welcome to all guests upon arrival and throughout their stay.
- Efficiently handle check-in and check-out procedures using the hotel's Property Management System (PMS).
- Respond to guest inquiries in person, over the phone, and via email, ensuring all requests are met promptly and efficiently.
- Assist with reservations, amendments, and cancellations.
- Handle payments, pre-authorizations, and billing inquiries accurately.
- Collaborate with other departments such as housekeeping and maintenance to ensure guest needs are met.
- Maintain a thorough knowledge of hotel services, promotions, and local attractions to assist guests with recommendations.
- Address and resolve guest concerns or complaints in a professional manner, escalating issues when necessary.
- Uphold hotel policies and ensure compliance with health and safety regulations.
- Maintain a neat and professional front desk area at all times.
Hours: This is a full-time position requiring flexibility to work shifts, including evenings, weekends, and public holidays.
The ideal candidate must have:
- Previous experience in a reception or customer service role, preferably in a hotel or hospitality setting.
- Excellent communication skills (verbal and written) and a friendly, professional demeanour.
- Strong organizational skills and the ability to multitask in a busy environment.
- A keen eye for attention to detail and a proactive approach to problem-solving.
- Experience with a Property Management System (PMS) such as HOTSOFT (preferred but not essential, as training will be provided).
- The ability to work independently and as part of a team.
- A commitment to providing exceptional customer service.
Employee Benefits:
- Career development opportunities and training programs.
- Discounted spa treatments.
- Access to on-site gym and swimming pool.
- Meals on duty and healthy snack options.
- Free parking and participation in the bike-to-work scheme.
- Staff discounts on accommodation in our sister properties.
- Recognition programs, including Employee of the Month and Leaders of the Quarter awards.
- Employee referral bonuses.
Please note: Candidates must have full-time permission to work in Ireland.
If you are a hospitality professional looking for an opportunity to join a dynamic team and work in a prestigious hotel, we would love to hear from you!