Jacksons Hotel is a premier 4-star family-run hotel committed to delivering exceptional guest experiences. We pride ourselves on our warm hospitality, professional service, and attention to detail.
Position Overview:
We are looking for a friendly, reliable, and customer-focused individual to join our front office team. The ideal candidate will be responsible for managing reception duties and handling guest reservations efficiently and courteously.
About The Role
Key Responsibilities:
- Greet and check in guests in a warm, professional manner
- Manage phone, email, and online reservation inquiries
- Update and maintain room availability using our booking system
- Process payments and issue invoices
- Provide information about hotel services, local attractions, and transportation
- Coordinate with housekeeping and other departments to ensure smooth guest experiences
- Handle guest concerns and resolve issues promptly
Requirements:
- Previous experience in hotel reception or reservations preferred
- Excellent communication and interpersonal skills
- Proficiency in hotel booking systems (e.g., protel, Opera etc.) is a plus
- Ability to multitask and remain calm under pressure
- Fluent in English; additional languages are a plus
- Flexibility to work shifts, including evenings, weekends, and holidays
Required Criteria
- Excellent communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Fluent in English
- Flexibility to work shifts, including evenings, weekends, and holidays
Skills Needed
About The Company
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland’s top hotels in the Tripadvisor Traveller’s choice awards.In 2016, the Gallen family added Jackson’s Hotel to their offering. With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club. An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
Company Culture
At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality. With over 300 employees, we are a principal hospitality employer in the County. When we take care of our staff, our staff take care of our guests. WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers. EQUALITY We operate an Equal Opportunities Policy. We are proud of how often employees are promoted within the Group.
Company Benefits
We pride ourselves on creating a positive working environment for all our employees, with employee wellbeing, autonomy and supportive management at the core of everything we do.
Vacation, Paid time off, Flexible schedule, Office perks, Employee development programs, Tuition reimbursement, Employee discounts, 4 day work week, Free parking, Cycle to work, Open office, Competitive salary, Preferential room rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee of the Month, Progression opportunities
Salary
€13.50 per hour