IT Support Specialist

Company Description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

As an IT Support Specialist, you will work in the global IT Servicedesk Team focusing on global IT support. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer-centric approach to resolve issues and provide services offered by the Group IT Service Catalogue. 

As a member of the global support team you will actively participate and contribute within the Group IT Service Delivery team, assuring we keep our (internal) customers productive with state-of-the-art IT equipment. You may also be asked to provide support for divisional systems if offered through the Group IT Service Catalogue. 

Responsibilities

User Support:

• Provide L1 Service Desk support to end users. 
• Manage the IT onboarding process for new hires. 
• Manage hardware collection in the offboarding process. 

IT Service Management:

• Handle IT requests and incident reports based on assigned priority. 
• Collect the required information to escalate to L2/L3 support and help in troubleshooting. 
• Review global tickets within your groups and collaborate with the global IT Service Delivery organisation. 
• Report and coordinate support case with 3rd parties (hardware / software /service provider). 

Client Administration:

• Prepare client computers, mobile devices, access cards for new employees. 
• Support users with Windows based client computers and other IT provided equipment.  
• Help senior IT staff with administration and facility work. 
• Audit client computers and report compliance issues. 
• Perform hands-on maintenance and support when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes. 

Asset Management: 

• Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and ensure the asset records are maintained. 
• Manage local equipment (e.g., conferencing systems and printers). 

Infrastructure Management: 

• Check local IT infrastructure, assuring that all systems are in accordance with establish procedures 
• Support local needs if part of the service catalogue 
• Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware 

Qualifications

About You:

• Service Desk Specialist: with degree or certification and up to 3 years experience or without degree/certification and 3-5 years experience.  
• Superior knowledge of Windows and Microsoft 365. 
• End user IT support experience. 
• Experience with communication and collaboration systems (Outlook, Teams, M365). 
• Experience with iOS and Android Mobile OS. 
• Basic network technology and security knowledge (WAN, LAN, WLAN). 
• Basic Windows Server (2019/2022) or Linux administration knowledge. 
• Basic Microsoft Entra & Intune Cloud Computing experience.   
• Certification in Basic IT Service Management Tools (e.g.  ITIL 4 Foundation) is a benefit. 
• Fluent in English.

Additional Information

You will have long-term career opportunities, with a globally renowned company and the following: 

• Health insurance.  
• Pension scheme:
  • 2% employee contribution with 4% employer contribution,
  • 4% employee contribution with 6% employer contribution,
  • 6% employee contribution 8% employer contribution.  
• 25 days annual leave.
• Additional long service days.
• International and collaborative working environment. 
• Space and support to experiment with new technologies. 
• Social events. 
• Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste. 
• Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates. 
• Professional training and development: We are passionate about people and seeing them succeed. 
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged. 

How to Apply:

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.  

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.