Summary
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.
We are seeking a customer-focused, highly motivated IT Technician to join our IT Customer & Store Solutions team. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work effectively in a fast-paced retail environment. The successful candidate will be responsible for supporting store and retail systems used in over 220 stores across the island of Ireland, providing best in class IT support and customer service.
To be qualified for this role, you should hold a degree in a relevant field, like, Computer Science, IT or Software Engineering, or a minimum of 1 years’ experience in a similar role.
What you'll do
- Keep the POS systems and customer facing solutions running smoothly in our stores.
- Support new store openings and store modernisations to deliver the latest technology standards to our store colleagues and customers.
- Provide comprehensive technical support for store and retail systems.
- Diagnose and troubleshoot problems including root cause analysis, testing of proposed fixes and follow up to ensure the problem has been resolved.
- Perform regular maintenance and updates on store IT systems.
- Support team members in the execution of projects including the creation of technical concepts and relevant documentation.
- Monitor and manage stock levels to ensure adequate inventory is always available.
- Process purchase orders for new stock and manage supplier invoices. Ensure all transactions are accurately recorded.
- Coordinate with suppliers and logistics partners to track and receive incoming shipments.
- Generate and analyse stock reports to identify trends and make recommendations for improving efficiency.
What you'll need
- Degree in a relevant field such as Computer Science, IT or Software Engineering, or a minimum of 1 years’ experience in a similar role with client-facing experience
- Strong knowledge of computer hardware, software, and networking.
- Experience with POS systems and retail IT infrastructure.
- Excellent problem-solving and troubleshooting skills.
- Excellent organizational skills and a keen eye for detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.
- Comfortable with learning new systems and applying them in every-day use.
- Understanding of KPIs and SLAs with proven ability to adhere to them.
- Flexibility to work outside regular business hours if needed.
What you'll receive
We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl
- €36,500 rising to €49,500 after 3 years
- Flexiwage will allow you to split your monthly pay over the month - weekly or fortnightly options available
- 20 days holidays per annum rising to 25 days after 2 years
- Private employee medical insurance
- Company pension after one year of service
- Flexible start and finish times
- Initial training and ongoing development from an experienced team member
- Excellent opportunities for career progression
- Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
- Dynamic work environment
- Modern office facility with free parking
- On-site gym and canteen
- Hybrid working model - up to 2 days remote working per week
- Mobile and broadband discounts with Three network
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.