Company Description
This is a Full-Time (37.5 Hrs per week) Monday to Friday 8am to 6pm
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
The Operational Coordinator will be responsible for delivering and covering the day-to-day clinical activities of the screening programme, ensuring robust processes, direct management of service screening staff and oversight of the workforce training, accreditation and competency. This will involve working with and across a wide range of stakeholder organisations. The post holder will ensure the programme is delivered in line with national standards, providing an excellent screening service with the aim of early detection and prevention of hearing loss.
Be the point of contact and escalation at ward level.
▪ Manage, support, assess and monitor the performance of staff ensuring the quality of service is of a high standard on a daily basis, ensuring effective communication. Encourage and participate in training and educational programmes to enhance staff performance.
▪ To be accountable for staff management, performance reviews, objective setting, training, and ensure management and consistency of management across the programme. Responsible for escalations and authorise all leave/sickness/absence on dashboard and similar systems.
▪ Responsible for recruitment selection, induction, appraisal, review and continued professional development of staff including succession planning.
▪ To ensure that all records, documentation and audits are actioned and maintained appropriately and in accordance with appropriate legislation, and that confidentiality is maintained at all times.
▪ Responsible for capacity planning, rota management and workforce management.
▪ Responsible for the direct line management of the screening staff in the region and the daily overview of the screening teams work, monitoring attendance in relation to absence including sickness, annual leave and special leave.
▪ To have a flexible approach to the changing needs of the local service and the company as a whole.
Qualifications
▪ Experience with working in a healthcare setting
▪ Experience with managing staff including performance management of teams and individuals.
▪ Show initiative, attention to detail, and the ability to prioritise tasks and to use problem solving skills
▪ Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with patients/stakeholders in a calm, sensitive and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders
▪ Must display people management skills and the ability to lead a team
▪ The post holder must be IT literate with experience of using bespoke screening database software and a knowledge of information governance
▪ Capability to work largely unsupervised, but with the responsibility of close supervision of other clinical/clerical staff within the programme.
▪ Must display a good level of initiative, ability to prioritise tasks and to use problem solving skills but must be able to exercise openness through consulting with line managers at all times
▪ Must be willing to participate and evidence continuing professional development (CPD)
▪ A full driving licence and preferably your own transport to travel to and from venues and other places of work within the programme area.
▪ This role is exempt from the Criminal Justice (Spent convictions and certain disclosures) Act 2016. Successful applicants will be required to provide full details of any previous cautions and convictions and undertake an enhanced disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years or the equivalent.
Knowledge
(Languages, IT skills etc.)
Essential
Previous experience and proficiency with computer applications
Desirable
Proficiency in Irish language and or any other language.
Personal Skills:
Essential
Excellent interpersonal, organisational and communications skills
Flexibility to travel within Ireland and UK
Ability to work independently or as part of a team
Own car, Driving Licence
Pre-employment checks required –
Baseline Standard / CRB / Security Clearance (GARDA)
Other information
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be requested at interview.
Additional Information
Employees of NEC Software Solutions are entitled to the following Company funded benefit:
- A Group Pension Plan with fantastic employer contributions
OTHER INFORMATION:
- Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who are we?
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery.