At Trim Castle, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day. We are currently recruiting for the role of Operations Manager.
Duties and Responsibilities:
Assist the General Manager in overseeing all hotel operations, including Rooms, Food and Beverage, Conferences & Banqueting, Sales, Finance, Front Desk and Maintenance
Ensure all HOD's manage their departments efficiently and effectively
Ensure guests receive superior service and a positive experience during their stay. Address guest concerns promptly and professionally
Ensure the hotel complies with all health, safety, and security regulations and implements best practices.
Coordinate with relevant departments to conduct regular safety drills
Assist in handling any emergencies or critical situations that may arise within the hotel promptly and effectively
Oversee property maintenance efforts to ensure all facilities are well-maintained and in good working condition
Implement and maintain high standards of service and cleanliness throughout the hotel
Conduct regular training sessions for staff to improve their skills, knowledge and service standards. Support employee development and training initiatives
Work with the team to monitor and maintain quality standards across all hotel operations, including cleanliness, safety, and guest service
Develop and implement strategic plans and objectives for the F&B department, in alignment with the overall goals and vision of the organisation
Work with the culinary Team to design innovative and appealing menus that cater to the preferences of the target market and align with seasonal trends
Maintain strict quality control measures to ensure that food and beverage offerings meet high standards of taste, presentation and service
Monitor and manage inventory levels for operational supplies
Ensure that departmental monthly accurate stock takes are being completed in a timely fashion and carry out spot check.
Oversee planning and execution of special events, banquets and catering services, working closely with the events Team and clients
Support revenue optimisation initiatives through pricing strategies, upselling, and other revenue-enhancing measures
Monitor expenses, identify cost-saving opportunities, and contribute to overall financial goals
Requirements for the role:
o Previous experience in hotel management or a related leadership role within the hospitality industry
o Strong leadership and managerial skills
o Excellent communication and interpersonal abilities
o Knowledge of all hotel operations
o Financial acumen to assist with budget & forecast management, financial analysis, and decision-making
o Attention to detail and a commitment to maintaining high-quality standards
o Problem-solving skills
o Knowledge of industry regulations, health and safety standards, and best practices
o To perform Duty Management shifts as rostered
o Flexibility in relation to working irregular hours, including evenings, weekends, and holidays, as required