Satellite Taxis have a part time position available for a Weekend Nights Dispatch Operator at our call centre on Pouladuff Road, Cork.
About the Role:
Satellite Taxis is looking for a dedicated and efficient Dispatch Operator to join our dynamic call centre team. As a Dispatch Operator, you will play a crucial role in ensuring smooth communication between customers and drivers, making sure bookings are processed quickly and accurately. With a high level of automation in our system, you will be responsible for overseeing booking allocation and supporting the operation to maintain a seamless service.
Key Responsibilities: Booking Management:
- Handle customer booking requests via phone and email
- Ensure accurate entry and processing of booking details into our system
- Monitor automated systems to allocate bookings to drivers efficiently
- Confirm and update booking status to customers when necessary
- Resolve booking discrepancies or issues promptly
Driver Coordination:
- Ensure timely dispatch of drivers for each booking
- Monitor driver availability and status to ensure smooth service flow
- Communicate with drivers for route adjustments or urgent updates
- Assist with any driver-related queries or issues
Customer Service:
- Provide exceptional service to customers, addressing any concerns or special requests
- Manage customer feedback and complaints, ensuring a positive customer experience
- Maintain accurate and up-to-date records of customer interactions
Operational Support:
- Work closely with team members to ensure high levels of productivity and efficiency
- Maintain a positive work environment, contributing to the team’s overall success
Requirements:
- Excellent communication skills, both written and verbal
- Strong attention to detail and organizational skills
- Ability to work under pressure and manage multiple tasks at once
- Prior experience in a customer service or dispatch role is a plus but not essential
- Comfortable working with computer systems and automated platforms
- Punctuality and reliability
Benefits:
- Competitive pay of €15.00 per hour
- On-site parking for all staff
- Opportunity to work in a supportive and growing team environment
Job Type: Full-time
Pay: €15.00 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Midnight to 8am
- Saturday & Sunday
Work Location: In person
Job Type: Part-time
Pay: €15.00 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Every weekend
- Night shift
Application question(s):
- How long have you been living in Cork?
Location:
- Cork, County Cork (required)
Work Location: In person