The purpose of this role is to manage the end to end process of receiving software license quotes and renewals to our customers. The software support function is responsible for all new business quotes, Renewals and liasing with our internal Sales teams and vendors to ensure high standard of service for our Resellers.
To manage various tasks and undertake various processes that ensure that the order processing and invoicing of our direct vendor orders.
Role Responsibilities
- Provide a weekly pipeline of forecasted quotes
- Continually develop your product and technical knowledge to industry standard including completing vendor specific accreditations
- Liase with vendors to ensure on time receipt of vendor Quotes, Renewal or licence fulfilments as per vendor schedule
- Issue and proactively follow up on quotes adhering to CMS pricing guidelines and utilising the SAP/CRM systems
- Handle emails from customers and internal stakeholders in relation to resolving any queries relating to renewal quotes & purchase orders.
- Carryout various checks on submitted quotes to ensure required data is included
- Manage the quote to PO process in SAP
- Invoice orders upon receipt of Certs/PODS through MIGO
- Handle any queries from vendors or account managers in relation to the quote to invoice cycle
Additional Responsibilities
- Ideal candidates for this role are efficient, adaptable and have strong administrative abilities
- Ability to multi-task, while having high attention to detail
- Ability to work as part of a team and on own initiative
- Be proficient in Microsoft excel, office Word, Outlook
- SAP experience an advantage
- Excellent numerical reasoning ability
- Excellent verbal and written communication skills
- Strong organizational and interpersonal skills
- Ability to work in a fast-paced environment and prioritise tasks accordingly
- Flexible with time and adaptable to change
- Strong communication skills to manage direct relationships with vendors and internal customers around query resolution and dispute management
Skills & Personal Attributes
Key Traits
CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.