Dublin Zoo holds the prestigious position of being one of Ireland's top Family Attractions for nearly 200 years. The plants in Dublin Zoo are an essential part of the landscape, simulating the habitat of various animals, and providing an immersive experience for our visitors - a journey to discover realistic settings of particular habitats.
We are seeking a proactive and organised Receptionist to join our team efficient running of the Dublin Zoo Reception.
Responsibilities/Duties of the Job:
- Manage incoming calls, forward as appropriate, and take messages when necessary.
- Resolve general customer enquiries and provide admin support to ticketing and event customer service
- Welcome external guests and direct them to the appropriate person or meeting location.
- Keep track of inventory and order stationery as needed
- Carrying out office administration duties as required
- Manage confidential postal correspondence and facilitate courier requests
- Responsible for service gate access control
- Perform data entry tasks as required and assist staff with admin tasks such as photocopying, laminating, and similar
- Follow correct health and safety procedure for drills and live incidents
- Any other duties which may be requested by your line manager
Knowledge, Skills and Experience
Essential
Customer Service related experience
Experience in dealing with customer complaints
2 years’ experience in a similar administrative / receptionist role
Desirable
Experience with ticketing software and event administration
Skills and Experience
Essential
Organisational skills
Strong Communication Skills
Excellent Interpersonal Skills
Strong attention to detail
Good time management
Customer Service
Ability to multitask
Use of initiative
Ability to take direction
Proficiency in office software, database management, and other relevant technology
Desirable
Problem Solving
Discretion
Teamwork
Ability to prioritise and work to deadlines
Job Type: Full-time
Pay: From €14.01 per hour
Expected hours: 39 per week
Benefits:
- Bike to work scheme
- Employee discount
- On-site parking
Experience:
- administrative/receptionist: 2 years (required)
- Ticketing: 1 year (preferred)
- Customer service: 1 year (required)
Work authorisation:
- Ireland (required)
Work Location: In person