Overview:
Our busy Dublin 22 hotel is looking for a detail-oriented and friendly Reservations Agent to support our bookings department. This customer-facing role is essential to delivering seamless reservation experiences for our guests, both over the phone and online.
Key Responsibilities:
- Respond to reservation enquiries via phone, email, and third-party platforms
- Process individual and group bookings accurately
- Maximise room occupancy and revenue through effective selling techniques
- Update booking systems and records in real-time
- Liaise with reception and sales departments to ensure smooth guest experience
- Handle special requests and last-minute changes efficiently
Requirements:
- Previous experience in reservations or front office preferred
- Strong communication and IT skills
- High level of attention to detail and accuracy
- Confident telephone manner and professional email etiquette
- Ability to multi-task and work well under pressure
- Strong command of the Hotsoft Property Management System is essential
Job Type: Full-time
Pay: €14.00-€15.00 per hour
Benefits:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- DUBLIN 22, CO. Dublin: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel Reservations: 2 years (required)
Work authorisation:
- Ireland (required)
Location:
- DUBLIN 22, CO. Dublin (preferred)
Work Location: In person