Purpose
The Sales Specialist manages a regionalized portfolio of Service contracts, driving business development through Service solution selling, Digital Solution upgrading and facilitating asset life cycle planning. This role involves collaborating with all KONE departments to ensure our customers received the highest levels of service.
Key responsibilities
- Manage existing portfolio of Lift & Escalator Service contracts.
- Proactive selling of Digital Solutions.
- Portfolio growth through existing customer base.
- Support customers with life cycle budgeting.
- Collaborate with other KONE teams to promote customer satisfaction.
- Development of existing and new customer relationships.
- Accountability over agreed business objectives, sales budget, and pricing targets in the designated market area.
- Timely and accurate reporting of sales, forecasting and customer data.
- Retrieving of worksheets for customers / supervisors (callouts / maintenance).
- Manage and resolve any customer contract, invoice queries.
- Assist on projects.
- Attend site visits when necessary.
Key Skills and Experience
- Previous experience and results in Sales and customer relationship management.
- Account management experience.
- Systematic solution selling approach to Sales.
- Excellent administrative skills.
- Customer centric mindset - Desire to understand what creates value to our customers. and courage to experiment and embrace innovative thinking.
- Microsoft Office, SAP and CRM literacy.
- Industry experience is beneficial but not essential.
- Excellent interpersonal and team working skills to gain access and work with the right external and internal stakeholders.
- Good communication skills in English (written and spoken).
- Basic knowledge of contractual and financial terms.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers