Join the Sheraton Family and Elevate Your Career!
We are seeking a passionate and dynamic Senior Front Office Supervisor to join our team. This role is essential to ensuring that our guests receive a first-class service experience, making their stay at Sheraton Hotel, part of the Hodson Bay Group, unforgettable. If you are someone who thrives in a fast-paced environment, has a can-do attitude, and a strong commitment to delivering exceptional guest service, we want to hear from you!
Key Responsibilities:
- Guest Relations: Deliver a superior guest service experience that aligns with our 4-star quality standards.
- Team Leadership: Lead and train your team to excel in customer service and achieve sales targets.
- Operational Efficiency: Oversee the day-to-day operations of the Front Office, ensuring procedures and standards are met.
- Sales Maximization: Actively participate in reaching monthly sales targets across all reception areas.
- Training & Development: Coordinate training manuals and sessions for front office staff to ensure a uniform level of excellence.
- Inventory Management: Responsible for maintaining adequate stock of printed matter and stationery.
- Health & Safety: Ensure a safe working environment by adhering to hotel's Health, Safety and Fire Procedures.
Qualifications Required:
- Previous experience in a similar role within the hotel industry.
- Minimum of 2 years Hotel Front Office Experience
- Excellent spoken and written English.
- Strong teamwork skills.
- Proven planning and organizational abilities.
- Basic IT skills.
- Ability to work independently without direct supervision.
- Flexibility and adaptability to change.
Note: A relevant third-level qualification is desirable but not mandatory.
What We Offer:
- Complimentary access to our state-of-the-art Sheraton Fitness Leisure Centre & Swimming Pool.
- Free meals while on duty.
- Free parking when on roster.
- Employee recognition programs, because you are our star!
- Discounts at over 9,500 Marriott International Properties across 144 countries and territories.
- An active Sports & Social Club for networking and team-building.
Take the next step in your career with us. Be part of the Sheraton family, where you don't just work-you belong.