Audi service advisor - Audi Wexford
Audi Wexford is seeking a Service Advisor to join our dedicated and professional team.
Our service advisors are the vital link between our highly skilled workshop technicians and our customers, ensuring that every service visit runs smoothly. This is a customer-facing role where you will represent our retail centre and deliver an exceptional service experience.
Key responsibilities
- Act as the first point of contact with customers via telephone, email, and face-to-face, converting queries into service bookings where appropriate.
- Prepare and process all relevant service documentation.
- Meet and greet all customers promptly in a professional and courteous manner.
- Manage the handover and return of vehicles to customers.
- Agree on costs, timelines, and service/repair details with customers.
- Monitor the progress of vehicles throughout the day, keeping customers informed and obtaining approval for any additional work.
- Liaise effectively with management, reception, warranty, parts, and sales teams.
- Work collaboratively within the team to deliver a seamless customer experience.
What we're looking for
- Excellent customer-service and communication skills.
- Ability to prioritise, multitask, and manage time effectively, particularly during busy periods.
- Strong attention to detail when recording information in systems and documentation.
- Capable of working independently or as part of a team.
- A genuine interest in and knowledge of the motor industry.
Benefits
- Competitive package with ongoing bonuses & incentives.
- 20 days' annual leave.
- Free on-site parking.
- Company pension.
- Gym membership discount.
- Branded training and professional development.
- Opportunities to attend events.
- Positive working environment.
- Monday to Friday working hours.
Why join us?
At Audi Wexford, you'll be part of a dynamic team that values professionalism, teamwork, and outstanding customer service. If you're passionate about the motor industry and thrive in a customer-focused role, we'd love to hear from you.
Apply today and drive your career forward with Audi Wexford!