Service Desk Coordinator will manage the activities of the field service team in their day-to-day activities of customer support.
Management of multiple ticket queues within Autotask with responsibility for ensuring each ticket is completed within our ISO process and reporting parameters
Management of the Autotask PSA tool
Creating and presenting customer reports to management and customers
Attend customer review meetings
Technical skills
- Working/Basic knowledge of IT Infrastructure
- Knowledge of the solutions offered by the organisation to our customers
- Strong communications skills to communicate technical information toward non-technical audiences
- Full understanding of ISO 27001 processes
Managerial skills
- Planning skills in service of the support team
- Leadership and motivational skills
- Directing team members in their day-to-day activities and supporting them in troubleshooting
Soft skills
- Strong ability to communicate in a productive way and to formulate constructive feedback
- Ability to communicate efficiently with different types of corporate profiles
Job Types: Full-time, Permanent
Pay: €28,000.00-€32,000.00 per year
Benefits:
- Company events
- Employee discount
- Work from home
Experience:
- Customer service: 1 year (preferred)
Language:
- Fluent English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
Reference ID: Service Desk Coordinator