Strategic Account Manager

• Working with Relationship Partners across service lines to drive best practice account management implementation and ongoing account management.

• Driving the process of best practice annual account and revenue planning on your designated accounts including the co-development of the account growth strategy.

• Develop a deep understanding of your accounts and sector(s) to ensure the PwC client facing teams are bringing the best of PwC globally to the local market.

• Develop and build client relationships through managing procurement relationships including regular engagement, monthly reporting on activity and spending, positioning PwC as a trusted advisor and partner.

• You will bring robust structure and business development ideation to your account team, including co-chairing and facilitating ongoing account meetings, supporting opportunity pipeline management and driving revenue growth through incorporating the Firm’s enablement programs into accounts.

• Manage and facilitate client feedback, driving a culture of gathering feedback through our Client Experience program.

• You will support the ongoing management of a small number of critical pursuits across account teams.

• Connect the account team internally and with PwC network subject matter experts.

• Proactively bring insights, thought leadership and propositions to the account team.

• Act as a Salesforce champion and advocate for its effective use, highlighting benefits and support account managers with advice and assistance on best practices.

• Collaboration with wider Clients & Markets team on events, marketing and key strategic sales campaigns.

Experience and skills

• A minimum of 6-7yrs experience in strategic account management, with a proven track record of operating at a senior level and managing complex, high value client accounts.

• Experience in professional services, insurance or facilities sectors is preferable

• Commercial awareness, understanding and experience driving business development initiatives in a professional services or similar environment.

• Proven experience in account management methodology.

• Sales campaign experience is an advantage.

• Excellent senior stakeholder management and communication skills.

• Proactive and effective at connecting the ‘dots’ and thinking laterally across services, accounts and sectors.

• Strong project management and organisational skills.

• Pursuit experience in a professional services environment.

• Good numeric understanding and attention to detail are essential.

• Ability to influence and work effectively at an individual and group level.

• CRM, Salesforce, Microsoft Tools experience.