Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience in technical support for web technologies in a customer-facing role.
- 3 years of experience in either system design or reading code (e.g., Java, C++, Python, etc.).
- Experience with Data/SQL and web technologies.
Preferred qualifications:
- Experience in advanced measurement solutions like Marketing Mix Modeling (MMM) and incrementality.
- Experience working with API setup and architecture.
- Knowledge of Digital advertising and Measurement platforms such as Google Analytics, Adobe Analytics, or similar tools.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
We are looking for someone who can join a brand-new team with a goal to revolutionize how digital measurement is done!
In this role, you will work directly with our largest clients, agencies, and internal Google teams, providing direct, scaled consultation and implementing solutions that significantly enhance measurement capabilities. You will directly enable our clients to maximize the value they get from Google's advertising products, helping them set new standards in data-driven decision-making.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Discover customer measurement readiness needs by understanding clients business plans, issues/goals and business direction.
- Analyze existing third-party partner landscape and measurement tech infrastructure of clients in a privacy-safe manner.
- Participate in ideation, design and delivery of joint services plan for services under scope.
- Assess and prepare clients to implement infrastructure, identify data gaps, enhance data collection, and accurately track performance against key indicators.
- Lead Measurement Products to POC to internal Sales Teams and external advertiser teams/partners.