At Trim Castle, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Duties and Responsibilities of the Role:
- Meet with prospective couples and event organisers to understand their visions, preferences, budgets, and any specific requirements for weddings and events
- Present and recommend available wedding and event packages offered by the hotel, tailoring options to suit clients' needs and preferences
- Provide tours of available event spaces within the hotel, showcasing amenities and features that align with clients' preferences
- Recommend and coordinate with preferred vendors, including caterers, florists, photographers, musicians, decorators, and any other event service providers
- Negotiate contracts with vendors, review terms, and ensure all details are accurately documented
- Assist in the overall planning process for weddings and events, including developing timelines, layouts, and seating arrangements
- Help clients create and manage their budgets for weddings and events, providing cost estimates and tracking expenses related to the hotel's services.
- Oversee all aspects of wedding and event days, including coordinating with hotel departments, managing event setup, and ensuring a seamless flow of activities
- Maintain regular and open communication with clients, providing updates and addressing any concerns throughout the planning process
- Coordinate and lead wedding rehearsals or event walkthroughs to ensure everyone involved understands their roles and responsibilities
- Greet and assist guests during weddings and events, providing directions and answering any questions related to the hotel's services
- Collaborate with the hotel's events and banquet teams to ensure event spaces are set up according to clients' specifications and in a visually appealing manner
- Act as the point of contact for any issues or emergencies that may arise during weddings and events, promptly resolving them discreetly
- Conduct post-event follow-up with clients to gather feedback, express gratitude, and ensure their overall satisfaction
Requirements for the role:
- Minimum 1 years previous experience in wedding planning, event coordination, or a related role within the hospitality industry
- Preferably Social Media Management experience
- Strong organisational and time-management skills to handle multiple weddings and events simultaneously
- Excellent communication and interpersonal abilities to work effectively with clients, vendors, and hotel staff
- Attention to detail and a commitment to ensuring flawless execution of weddings and events
- Creativity and an eye for design & contribute unique ideas and enhance the overall event experience
- Problem-solving capabilities to handle any challenges that may arise during wedding and event planning and execution
- Flexibility to work irregular hours, including evenings and weekends, based on event schedules
- Proficiency in using event planning software, online tools, and Microsoft Office applications
- Knowledge of wedding and event trends, traditions, and industry best practices
- Customer-centric mindset and a genuine passion for creating memorable experiences for clients and their guests