We are The Dean Group. Dive into our company culture, where genuine individuals are celebrated and fun is integral. We specialise in design led, premium hotels, with a focus on art, culture and people. Always leading from the front, we grow careers internally, seeking the best and brightest. Driven by our ethos, our team collaborates with enthusiasm, pushing boundaries for both colleagues and customers.
We are currently seeking an experienced Accommodation Assistant to join the team in The Dean Cork. The ideal candidate will have a passion for details and high spec work, have over 2 years experience in accommodation.
If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you.
Key Areas
- Servicing guest rooms and public areas to the highest cleanliness standards
- Replenishing guest supplies and amenities in line with hotel procedures
- Handling linen, refuse, and guest laundry following hygiene and safety protocols
- Reporting maintenance issues, lost property, and DND rooms accurately
- Supporting a positive guest experience through polite and attentive service
- Ensuring compliance with fire, health, and safety policies during every shift
Job Purpose
The Accommodation Assistant plays a vital role in ensuring guest comfort, satisfaction, and safety through daily cleaning and servicing of rooms and hotel areas. This hands-on position contributes directly to the guest experience by maintaining a clean, welcoming environment and working efficiently as part of the housekeeping team.
Key Deliverables
Room & Public Area Servicing
- Clean and service guest rooms to the required brand standard
- Maintain cleanliness of hallways, public restrooms, stairways, and other common areas
- Replace guest amenities and restock stationery, towels, and linens as needed
- Clean carpets, hard floors, furnishings, and surfaces using appropriate techniques
- Remove rubbish and dirty linen using trolleys and designated disposal points
Operational Accuracy & Support
- Report any maintenance or damage issues promptly to the Accommodation Manager
- Communicate room status (e.g. DND, no service, vacant) clearly and consistently
- Ensure trolleys are cleaned and stocked at the end of each shift
- Collect and return food trays, keeping corridors clear and safe
Guest Interaction & Professionalism
- Greet guests in a polite, friendly manner and respond to requests when needed
- Assist with luggage handling or directions when requested
- Ensure guest privacy and security is maintained at all times
- Handle keys responsibly and return them at the end of each shift
Health & Safety & Procedures
- Follow all hotel policies, including fire safety, manual handling, and hygiene standards
- Know emergency evacuation procedures and participate in drills and training
- Keep staff areas clean, organised, and hazard-free
- Record and hand over lost property items according to hotel policy
Preferred Experience
- Previous experience in hotel or housekeeping preferred but not essential
- Positive, can-do attitude with attention to detail
- Strong communication skills
- Self-motivated, reliable, and team-oriented
- Flexibility to work early and late shifts, including weekends
Benefits:
- Global discounted staff room rates across the group
- 50% off Food and 25% Beverage across the group
- Accrued Annual Leave with Service
- Friends and Family discount
- Gym Membership Discounts*
- Continual training and development
- Career progression within the Group
- Gratuities *
- Meals on shift
- Bike to work scheme
- Taxsaver for travel
- Refer a friend scheme
- Wellness at work events and access to wellness platform
- Employment Assistance Programme
- Group discounts for cinema tickets, shopping deals etc
- Team appreciation days
- Service recognition
- Regular fun-filled activities and gatherings for all teams across the group
Applicable to certain positions
The Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting The Dean Group to contact you for other opportunities within the Group
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