We are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.
Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels, located above a hair dressing salon in the village of Holmes Chapel about 25 miles south of Manchester.
Forward the clock to the present day, Radius now has six integrated business units that operate across 19 countries globally with nearly 3000 employees!
Job Description
The role of Account Manager – Telematics is important to us.
We would love to welcome you to our Galway location for the days you are in the office.
Your responsibilities day to day will be…
You will be responsible for building long-term relationships with our existing customer base and be a main point of contact for the length of their relationship with the company.
- Achieve sales objectives through the development and the maintenance of the customers and prospects entrusted to you.
- Drive upsell campaigns letting customers take fuller advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships.
- Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable.
- Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer’s investment.
- Increase customer retention and adoption rates by conducting regular check-in calls.
- Serve as customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business.
- Collaborate with sales team to reach prospective clients and promote new products and features
Qualifications
The experience and skills that we are looking for include:
- Self-motivated, capable of working on own initiative.
- Proactive team player with innovative ideas to inspire client loyalty and adoption.
- Strong interpersonal skills and experience initiating and building positive relationships.
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
- Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition
What skills will help you to succeed in this role?
• A strong customer care focus. • Self-motivated, capable of working on own initiative.
- Self-motivated with excellent time management and interpersonal skills.
- Passionate about your work with a high attention to detail.
- Previous experience in a Customer Account Manager role in outbound sales, or similar.
Additional Information
What can you expect of us?
- A friendly culture that mirrors our proposition to our customers
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- An accessible and approachable Senior Management team And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
