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We are looking for a Risk Advisor for our Governance & Risk Oversight (GRO) team within eBay’s Global Customer Experience (GCX) Team. Your primary responsibilities will include conducting data-driven fraud and other high risk activity detection and monitoring and working with our Incident Investigation team on mitigation strategies, identifying and implementing controls with operations and technology teams while continuously improving our monitoring and detection capabilities, identifying systems related risks and controls recommendations, and assisting in establishing the GCX systems and applications risk and control testing program in line with regulatory requirements and internal policies.
The ideal candidate for this position will possess expertise in risk analysis, be someone who is at ease working independently as needed, but also has the ability to collaborate closely with Partners across Operations and CSMT. Can present data-driven insights clearly and succinctly. Is expected to develop a broad understanding of business and operations across the GCX organization.
What you will accomplish
Conduct data driven fraud monitoring of high-risk policy areas, preparing and escalating identified cases to the investigation team.
Identify systems risk within operational processes and provide clear, actionable recommendations for mitigation.
Analyze control effectiveness and provide recommendations to continuously improve our fraud detection capabilities.
Assist in establishing and implementing the GCX IT Audit and Control testing program.
Update as appropriate reports in relation to activities and projects assigned.
Document IT controls, flowcharts, policies
Assist with implementing new processes and controls in response to changes in the business environment, such as new product introduction and internal process changes applying a risk lens.
Collaborate closely with key stakeholders, including Operations and CSMT, to provide IT related risk insights and build consensus on mitigation efforts.
Develop and present clear, succinct analysis and data-driven findings to leadership and business partners.
What you will bring
Bachelor’s Degree, or equivalent work experience
1+ years of controls, compliance, and/or risk operations experience, or relevant work experience, preferably within the eCommerce or financial services industry, and preferably comfortable with identifying systems and applications risks and controls
Strong communication and documentation skills
Proficient at navigating through ambiguity along with balancing multiple tasks and meeting deadlines in a fast-paced changing environment
Preferred Skills / Experience
Comfortable running SQL queries
Data visualization and proficiency with visualization software (Tableau, BIX / MicroStrategy, Google Sheets, etc.)
Experience identifying, assessing, and documenting risk
Experience designing, implementing, and testing controls
Experience assessing, monitoring, and remediating deficient controls
Experience with investigations and reporting findings
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