Assistant Conference and Banqueting Manager

Position Summary

The Assistant Banquet Manager job description involves overseeing the planning, organisation, coordination, and supervision of all banquet events. This role is essential in ensuring that guests receive the highest level of service and satisfaction during their visit. The Assistant Banquet Manager sets up and prepares rooms for events, ensures that all equipment is correctly installed, and arranges for decorations and catering.

Responsibilities and Duties

• Train and supervise Banquet staff for the efficient operation of the outlets. Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count and menu changes.
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Maintain rapport with all departments and attend relevant meetings.
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
• Be able to complete beverage inventory for banquet areas.
• Ensure that all standards and hotel cash handling procedures are met.
• Ensure adequate staffing levels for anticipated business during shift.
• Ensure compliance with local government laws and regulations
• Monitor staff performance.
• Define performance requirements and develop action plans for achievement of goals.
• Supervise the set-up of function rooms to include placement of linens, silver, china and glassware according to event order specifications.
• Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set-up.
• Verbally communicate, in a calm, positive demeanour, during the course of the function with the kitchen, service, beverage, conference services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• Supervise clean up of function room and proper breakdown and storage of equipment.
• Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
• Orders supplies and linens for functions generating Purchase Orders for approval.
• Separates, posts and distributes event order sheets.
• Assist servers and captains with the execution of events according to the event order and Lough Eske Castle's quality standards.
• Comply with and implement all Performance Excellence Initiatives as identified in Performance Excellence Plan.
• Responsible for the team’s compliance of Responsible Serving of Alcohol.
• Ensure employees working hours, breaks and rest periods comply with the guidelines of the Organisation of Working Time Act 1997.

Specific job knowledge, skill and ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Knowledge of all applicable Government health and safety regulations.
• Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees.
• Basic mathematical skills.
• Ability to operate various food and beverage equipment present at a function.
• Ability to set realistic goals and standards.
• Ability to work in very fast paced environment with considerable noise and interruptions.
• Must be able to change activity frequently.
• Assistant Banquet Managers must have excellent organizational, time-management, and problem-solving skills, and be able to multitask effectively.
• They should also possess strong customer service and interpersonal skills to ensure that all guests feel welcome and satisfied.

Minimum requirements

• Leaving certificate or equivalent.
• Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Two years of previous banqueting experience or 2 years of food and beverage supervisor experience in a 4 or 5 star resort.

Job Types: Full-time, Permanent

Pay: €29,000.00-€31,000.00 per year

Benefits:

• Food allowance
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work authorisation:

• Ireland (preferred)

Work Location: In person