Castleknock Hotel is an award-winning 4 Star hotel in Castleknock, Dublin 15. Our Hotel comprises of 190 bedrooms, Tonic Health Club, The Spa, 22 Bar and Restaurant, Earth & Vine Restaurant, Limetree Bar and extensive Conference & Banqueting facilities. We are part of the FBD Hotels and Resorts group.
At Castleknock Hotel we are guided by our Core Values - Think About The Guest, Be Respectful, Work As One, Be The Best and Own It and Deliver it.
In this every changing, fast-paced Hospitality Industry we believe that we have what it takes as one team to deliver an exceptional level of guest service. In 2024 we have received many awards for our level of guest services and are most proud of these. We are a Failte Ireland Excellent Employer and are a Best Place to Work in Hospitality as awarded by Great Place to Work.
At Castleknock Hotel we are recruiting for an Assistant Meeting & Events Manager to join the Events - Sales team. The ideal candidate must have a proven track record working for a minimum of 3 years in a 4 or 5-star hotel as a Senior Events Co-ordinator and is seeking the opportunity to take the step into Management.
This role is responsible for events sales, client management, event planning and implementation through liaising daily/weekly with the experienced Operations Team within the hotel. The Assistant Manager will work closely with the Events Manager and the events team to provide excellent guest services to clients and potential clients. A full working knowledge of Opera is required.
What we require from our applicants:
Skills: Event Planning, Customer Liaison, Attention to detail, Opera Administrator, Sales- Responsible for delivering and exceeding customer expectations both on the telephone and in person
- Ensure a timely and accurate response to all customer enquiries, providing information, quotations, proposals, and contracts.
- Respond to all event and conference enquiries in a timely fashion (email, phone, walk-in)
- Ensure detailed files are maintained.
- Negotiate packages and drive sales.
- Manage client expectations and always over deliver.
- Handle all customer enquiries and complaints according to the hotel's expectations ensuring guests are happy on departure.
- Ensure that customer comments are relayed to the department manager for follow-up.
- Actively promote events within the hotel and aim to maximise sales opportunities.
- Keep abreast and familiar with trends within the industry locally and abroad with view to enhancing our product and service ensuring our leading-edge status.
- Be aware of competitors, packages, product, marketing.
- Daily administration duties in the office within the Events team
- Attend off site events where required.
- Sales responsibilities involving showing potential customers around the hotel and upselling every department therein, looking out for new business avenues by cold calling, telephone sales, mail shots etc.
- Preparing and maintaining administrative documentation with respect to events, implementing proper filing procedures, and ensuring computer system is always updated and accurate using Moposa, MindaClient, Opera PMS and other systems.
What do we have to offer our Team:
- Competitive rates of pay
- Complimentary Meals in our canteen
- Complimentary provision of uniforms
- Employee Discounts for FBD Hotels and Resorts
- Cycle to work scheme
- Employee Recognition Awards
- Free Parking
- Employee membership at Tonic Health Club
- Continuous training & development opportunities
If you would like the opportunity to join our dynamic, progressive and committed Team, please send us your CV.
