AVRR Coordinator

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated under the Resettlement and Movement Management (RMM) Division in the Department of Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes.

Under the general supervision of the Chief of Mission, the direct supervision of the Head of Unit – Movements, the incumbent will support the management of the Assisted Voluntary Return & Reintegration (AVRR) Unit and coordinate the functions listed below in the IOM Country Office in Dublin, Ireland.

Responsibilities and Accountabilities

• Supervise and guide the AVRR case management team, supporting quality and consistency in individual case handling and documentation.
• Coordinate the delivery of pre-departure counselling, protection screenings, and needs assessments, with particular attention to vulnerable cases (e.g. VoTs, UASC, GBV survivors, persons with medical needs).
• Review individual reintegration assistance plans, to verify that they are sustainable, culturally appropriate, and rights-based.
• Facilitate referrals of cases requiring specialised protection support to relevant services (e.g. legal aid, shelters, mental health, medical services).
• Liaise with government authorities, civil society, embassies, and IOM missions abroad to support the safe and dignified return of migrants.
• Maintain and update internal procedures, checklists and guidelines in line with AVRR standards and IOM protection principles.
• Organize case conferences and contribute to training sessions for staff to support protection-sensitive approaches in AVRR.
• Carry out accurate and confidential data entry and case documentation in MiMOSA and other IOM databases.
• Draft statistical and narrative reports on protection trends, challenges, and programme outputs for internal use and donor reporting.
• Support IOM’s participation in protection and return-related coordination forums, working groups and meetings by preparing inputs, sharing information, or attending in a support capacity when delegated.
• Maintain communication and coordination with IOM regional offices, HQ, and partners involved in return and reintegration.
• Monitor programme expenditures and support procurement and logistics activities in line with IOM procedures.
• Contribute to content related to AVRR for the Mission’s website and social media platforms (Facebook, X (formerly Twitter), etc.).
• Perform other duties as may be assigned.

• High school diploma with at least seven years of relevant experience; or,
• Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution with five years of relevant professional experience.

• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations.
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.
• Previous work experience with international humanitarian organizations, n government or non-government institutions/organization in a multi-cultural setting is an advantage.
• Knowledge of Movement Operations SOPs and Movements-related systems and databases, such as ATOMS, MiMOSA, SAR and Amadeus is an asset.

• Strong computer skills, including Word, Excel and Internet applications.
• Strong interpersonal and communication skills.
• Ability to work under pressure with minimum supervision.
• Excellent attention to detail and strong organizational skills.
• Strong facilitation, communication, writing, and presentations skills.
• Strong work ethics and commitment to humanitarian principles.

• Fluency in English is required.
• Any other IOM official language is an advantage.

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.