Bar and Restaurant Supervisor

Are you passionate about hospitality and ready to take the next step in your career? We're looking for a dynamic and experienced Bar & Restaurant Supervisor to support our Food and Beverage Manager in delivering exceptional service and ensuring the smooth, efficient operation of both our bar and restaurant. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading a team, and is committed to creating memorable guest experiences.

Bar and Restaurant Operations

• Ensuring that the bar & restaurant department runs smoothly while on duty.
• Acknowledging and welcoming all guests to Lock Four Restaurant and The Lounge.
• Striving for customer satisfaction at all times while on duty
• Preparing the roster and timesheets in the absence of the Food and Beverage Manager.
• Carrying out monthly beverage stocktakes in the absence of the Food and Beverage Manager.
• Inputting beverage & crockery orders in the absence of the Food and Beverage Manager.
• Communicating effectively with the bar & restaurant team and all other departments in relation to operational issues
• Ensuring bar and restaurant presentation standards are consistently achieved
• Following all cash handling procedures
• Using Micros to ensure that guests are billed correctly and to take payments
• Taking food and beverage orders, serving food and beverages to guests, and clearing and resetting tables
• Communicating relevant information with colleagues and other departments in a professional manner

Customer Service

• Providing an efficient and friendly service to guests at all times
• Following the Mespil Hotel key standards at all times
• To handle any guest requests as required
• Maintaining a positive, friendly attitude with both hotel guests and your colleagues
• Handling customer complaints and issues in a professional manner and in accordance with hotel procedure

People Management

• Leading and supervising the bar and restaurant team while on duty and leading by example
• Ensuring that continuous training is scheduled and carried out and signed off with all members of the bar & restaurant team
• Dealing with staff issues and complaints in conjunction with the Food and Beverage Manager and HR Manager as required

Health and Safety

• Abiding by the hotels health, safety and environmental procedures
• Reporting any health, safety or environmental hazards within the hotel
• Reporting any accidents, incidents and near misses that arise while on duty
• Ensuring all members of the bar & restaurant team adhere to health, safety and environmental procedures and practices

Presentation and Grooming

• Wearing the correct uniform and name badge at all times while on duty
• Ensuring a high standard of personal hygiene and grooming at all times

Other Duties

• Attending any relevant training courses as required
• Serving on hotel committees as required
• Carrying out any other duties as directed by the Management
• Assisting when necessary in other departments
• As part of our commitment to sustainability, this role will contribute to The Mespil Hotel's efforts to reduce environmental impact through reducing waste, improving energy efficiency & reducing water consumption

Qualifications and Skills:

• Minimum of 1 year experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to handle complaints and resolve issues professionally.
• Knowledge of health, safety, and environmental regulations.
• Proficiency in using point-of-sale systems like Micros.
• High standards of personal presentation and grooming.

Working Conditions:

• This role requires flexibility in working hours, including evenings, weekends, and holidays.
• The position involves standing for extended periods and may require lifting and carrying items.

Benefits:

• Competitive Salary
• Continuous training and development
• Complimentary stays in our sister property
• Employee Recognition Awards
• Social Events calendar
• Additional Days Off for Length of Service
• Uniform provided
• Bike 2 Work Scheme
• Taxsaver Commuter Ticket Scheme
• Refer a Friend Scheme
• Employee Assistance Programme (EAP) for employees and friends & family.
• Pension Scheme
• Health Insurance (Reduced Rates)
• Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinner.