Description
We are seeking a highly motivated and detail-oriented Billing Operations Specialist to join our team. Reporting to the Billing and Revenue Assurance Manager, the successful candidate will play a crucial role in ensuring accurate billing processes, handling data analysis, resolving billing issues, and supporting the overall operational efficiency of the billing cycle. As part of the operations team, you will work closely with other departments, including customer service, sales & finance to provide timely and precise billing information while adhering to industry standards and regulations.
Key Responsibilities
Billing Cycle Management:
- Support the delivery of the end-to-end billing process for Yuno’s commercial customers, ensuring accuracy, timeliness, and completeness.
- Review and verify usage data, tariff structures, and customer accounts to generate accurate invoices
- Deliver internal audit and quality control activities.
- Coordinate with the IT department, Software providers and other teams to resolve system issues and ensure smooth integration of billing data.
Discrepancy Resolution:
- Manage the response to customer inquiries and complaints regarding billing issues, ensuring prompt and clear communication.
- Investigate and resolve billing discrepancies, discrepancies between customer data, usage, and rates.
- Work with cross-functional teams, including customer service and finance, to resolve complex billing disputes.
Process Improvement:
- Analyse processes, systems, and data to identify areas of improvement and implement corrective actions.
- Recommend and assist in the implementation of system or procedural changes to optimize billing operations.
- Participate in continuous improvement initiatives and collaborate with IT teams to enhance billing systems
Data Analysis and Reporting:
- Analyse customer usage patterns, billing discrepancies, and performance metrics to identify trends and anomalies.
- Prepare regular and ad hoc reports to monitor billing accuracy, revenue recognition, and performance against KPIs.
- Conduct regular audits of billing records, invoices, and customer accounts to identify discrepancies or anomalies.
- Assist in the preparation of financial reports for internal stakeholders and external auditors.
Skills, Knowledge and Expertise
- Bachelor’s degree in a numerate field. Other relevant certifications are a plus.
- Proficient in MS Office (Excel, Word, PowerPoint), with advanced Excel skills (pivot tables, VLOOKUP, etc.).
- At least 2-3 years of experience in a billing operations or analyst role, preferably within the energy or utility industry.
- Familiarity with energy pricing models, tariff structures, and energy billing platforms preferred.
- Excellent analytical, problem-solving, and troubleshooting skills.
- High attention to detail with the ability to work efficiently under tight deadlines.
- Proficiency in data analysis tools (e.g. SQL) to manipulate and analyse complex data sets.
- Strong communication skills and the ability to collaborate with cross-functional teams.
- Ability to adapt to a fast-paced environment and manage multiple tasks effectively.
- Ability to adapt to changing industry trends and regulatory requirements
Benefits
- Competitive salary & bonus structure
- Pension Contribution Scheme
- Health Insurance Group Scheme Laya Healthcare
- TELUS Health Employee Assistance Programme (EAP)
- Great career progression opportunities in a growing company with strong market growth
- Fast-paced and friendly team environment
- Continual training and development
- Annual leave, increasing with service.
- Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
- Established CSR, Wellness, and Social Committees, and great social events.
- Refer a Friend Scheme
- Tax Saver Travel Tickets & Bike to Work Scheme
About Yuno Energy
This is not the first time we’ve disrupted the market through innovation. Our team also created PrepayPower, Ireland’s largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy.
And as early adopters of smart meter technology, we built app-based services now used by 175,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland’s highest-rated energy provider on Trustpilot.
Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
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