Job Overview
Manage all aspects of the Sales Office operation and achieve performance levels and sales targets as set out by the Company; manage Sales Office costs and introduce efficiencies in conjunction with the Regional Sales Manager; coach and develop staff; manage and recognise high performance and manage poor performance.
Job Responsibilities
- Manage all aspects of the Sales Office, and ensure Sales Office targets are achieved as per annual business plan and to deliver on personal sales targets.
- Lead and manage performance of Sales Executives, Sales Development Coordinator and Sales Advisors. Provide necessary coaching, development and support to staff.
- Ensure the team demonstrate the required level of skill, knowledge and behaviour and that all systems and procedures as laid down by the Company are complied with.
- Allocate targets, business segments in line with the Company ambition and in a manner that ensures all staff have the opportunity to excel and achieve and exceed business targets.
- Work with other branch managers to best utilise shared resources.
- Grow revenue through direct selling and account management, personally and with the office team.
- Target customer segments in commercial and agri business sectors and develop prospecting strategies to maximise penetration and / or build on success.
- Develop customer relationships and sales opportunities – constantly striving to improve conversion rates and quality of business.
- Manage all aspects of the sales process i.e. prospecting, lead generation, time and territory management, and call activity, conversion rates, follow-up renewals and referrals.
- Performance management – establish programme of individual meetings to set targets, review performance and identify development needs. Identify training and development necessary to maximise performance outputs.
Job Responsibilities
- Deal with poor performance, manage absenteeism and branch resourcing effectively.
- Report on Sales Office activity and sales performance as required by Sales Management.
- Ensuring the FBD Customer Complaint Policy and Procedure process is implemented and adhered to in their Sales Office
- Acquiring and maintaining comprehensive up-to-date knowledge and information of all the Company’s product range and compliance requirements.
- Be a key contributor to the successful achievement of objectives at a regional level, including sales targets and loss ratios, by actively supporting the Regional Manager across these activities.
- Develop and/or maintain local relationships with key customer groups/associations, such as the IFA.
- Champion and drive FBD’s customer centric culture, ensuring that the customer’s best interests are protected and all customer interactions are completed in a fair, compliant and professional manner.
Education
A relevant degree/ CIP qualification
Experiences
- A proven track record in sales and relationship management
- Performance Management
- In-depth knowledge of sales processes - prospecting, lead generation, time and territory management, and call activity, conversion rates, follow-up renewals and referrals
- Knowledge of policy administration, Microsoft Office, Intranet, Internet, e-learning
- A full clean driving licence
- Reporting of Sales performance and activity
Competencies
- Commitment to business growth and profitability
- Leadership
- Communication
- People and performance management
- Coaching & mentoring
- Relationship Management & networking ability
- Results orientated – achieving results through others
- Organised
- Delegation
- Business acumen and Commercial awareness
MCC
This is a controlled function under the Central Bank of Irelands Fitness and Probity Regime. As such you are expected to know and comply with the standards at all times.
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This role is being offered on a permanent contract.
Closing date for applications is 28th June 2025.
FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.
