ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Business Information Associate II
At ICON, it’s our people that set us apart.
As a global provider of drug development solutions, our work is a serious business. But that doesn’t mean you can’t have fun while you do it. With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry. Are you one of them?
ICON is currently looking to strengthen and expand our global Business Information team through the recruitment of a Business Information Associate I. This is a BD supporting position across all Service lines globally.
As the Business Information Associate II you will produce high-quality, sales-focused informational documents in response to internal and external Requests for Information (RFI) that distinguish ICON from its competitors. Innovate and improve existing RFI responses and information collections, storage, presentation procedures, and systems. Also, maintain ICON’s global company information systems.
The Role
- Analyze external RFIs for client needs and establish criteria and guidelines for response. Liaise with Account Executive if clarifications are required.
- Ensure quality, accuracy, and consistency of ICON information used for business development and marketing purposes.
- Prepare responses to RFIs in a timely manner in adherence to ICON procedures and liaise with other department managers as necessary to achieve this. Schedule RFI kick-off calls for more complex RFIs as necessary.
- Work with and provide information to ICON global proposal developers for proposals requiring responses to RFI-type” questions as part of the RFP.
- Assist with maintenance of ICON’s a library of ICON metrics/case studies for use in business development responses.
- Assist with maintenance of Project Database including obtaining updates from Operations Managers to assure database is current.
- Proactively assist the sales team by creating innovative material to assist in the pre-RFP selling process.
- Where appropriate, liaise with clients on RFI/proposal matters, in a coordinated manner with the relevant Account Manager.
- Support training initiatives and other department initiatives.
- Possible travel up to 10%
What you need
- Bachelors Degree or local equivalent in science, business, technology or information technology or equivalent degree/experience.
- Understanding of clinical research operations is strongly desired.
- Strong writing and communication skills are essential.
- Strong Excel skills preferred, but not essential
- Oral and written fluency in English.
- Exceptional attention to detail, timeliness, and quality.
- Strong organizational skill set required including time management, demonstrated by the ability to multi-task and re-prioritize based upon continuous deadlines and new assignments.
- Demonstrated problem-solving and analytical skills and the ability to work under tight timelines with minimal supervision while maintaining accuracy and attention to detail.
- Demonstrated interpersonal skills to develop and build successful cooperative relations with all internal contributors to the RFI.
- Competent computer skills including Word, Excel, PowerPoint. Ability to learn new programs and systems, such as Access.
- Ability to liaise successfully with ICON Account Executives and clients.
Additional:
- Ideally looking for someone with a keen interest in customer service who is highly motivated (this is a small team in a fast-paced environment), willing to learn, and thrives in a collaborative environment
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply
