Business Systems Analyst

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:  

Our Business Applications and Analytics function plays a pivotal role in driving business success through data-driven decision-making and operational excellence. This dynamic team manages enterprise-wide applications, including ERP, CRM, and BI systems. By harnessing the power of data and advanced analytical tools, we provide valuable insights that inform strategic initiatives, optimise processes, and enhance overall performance.  

As part of the Financial Applications team, the Business Systems Analyst (BSA) is responsible for analysing, optimising, and supporting business systems across Diligent’s finance technology stack. This crucial role will bridge business needs with IT solutions, driving process improvements, system automation initiatives, and supporting the adoption of AI technologies across our financial application landscape. 

In this role you’ll work collaboratively with stakeholders across technology, data, and IT teams, as well as various business functions such as Finance, Accounting, Professional Services and Legal to deliver efficient, scalable, and innovative solutions. 

Key Responsibilities  

• Analyse, document, and evaluate business processes and systems to identify areas for improvement and automation. 
• Support the implementation, integration, and enhancement of enterprise business systems and platforms such as NetSuite OneWorld, Coupa, OpenAir and OneStream. 
• Gather and analyse business requirements and work to find creative technical solutions to those challenges.  
• Lead and contribute to process automation projects, leveraging AI-enabled technologies where appropriate. 
• Collaborate closely with colleagues, developers, and architects to ensure solutions meet business and technical objectives. 
• Develop and deliver training and supporting documentation for end users. 
• Utilise data and analytics to provide insights and drive informed business decisions. 
• Monitor system performance and proactively identify opportunities to optimise or automate workflows. 
• Maintain strong working relationships with key stakeholders in our Galway office and across global teams. 
• Work with business partners to ensure support tickets are efficiently resolved and closed out within agreed upon SLA’s. 

 Required Qualifications 

• Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Business, or related field. 
• 2-4 years experience as a Business Systems Analyst or in a similar systems-focused role. 
• Solid understanding of enterprise applications and platforms (e.g., ERP, CRM, workflow automation tools). 
• Experience using NetSuite is desirable 
• Experience using Coupa, Salesforce or OpenAir would also be beneficial. 
• Interest and hands-on experience with AI, machine learning, or process automation (such as RPA, chatbot solutions, or workflow automation frameworks) is beneficial. 
• Strong understanding of Finance/Accounting practices such as accounts payable, accounts receivable, general ledger and invoicing, with experience of revenue recognition beneficial. 
• Demonstrated ability to analyze complex business problems and translate them into effective technical solutions. 
• Strong knowledge of general systems concepts – integrations, data flows, system architecture, and core IT processes. 
• Proficiency in requirements gathering, process mapping, and documentation best practices. 
• Experience with data analysis and reporting tools is a plus. 
• Excellent communication, collaboration, and project management skills. 
• A pro-active approach with the ability to think outside the box 

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.