Job Summary:
The Cafe supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service. Cafe supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the baristas and acts as the manager on duty in the absence of the store and/or assistant manager.
Store Operations:
Maintains a clean, organized and stocked environment.
Performs all POS duties, front and back of house functions including opening and closing procedures.
Establishes effective and positive communication amongst all team members.
Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager.
Pro-active in solving customer problems and satisfying customers in various situations.
Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
Provides coaching and training to baristas and lead baristas on performance expectations.
Qualifications:
Minimum one year of retail / specialty coffee experience.
Previous supervisory experience.
Basic computer skills required.
Must be able to work overtime, including weekends, evenings as needed.
Well-organized and detail-oriented and able to multi-task.
Must have excellent verbal and written English communication skills.
Job Types: Full-time, Permanent
Pay: €14.00-€14.50 per hour
Work Location: In person
