Truly Dental has an excellent opportunity for an experienced Call Centre Agent to join our growing team in our patient centric call Centre in Dublin 2!
Duties and Responsibilities:
- Manages multiple inbound telephone calls from patients, makes appointments, and answers general questions and inquiries.
- Use computer systems to refer to existing patient information or set up new patients in the booking software.
- Ensuring all relevant data is captured initially on each call for booking and to ensure a patient is called back should the line drop
- Receives updates from practice managers on new campaigns and improving capturing data for example 'How did you hear about us?' when marketing campaigns are run
- Managing various lists of outbound calls to reactivate.
- Ensuring all appointments are phoned and confirmed in line with Clinicalls protocols.
- Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
- Report on all no shows and cancellations daily by email to the operations manager
- Follow up with patients when they are a no show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
- Maintains general filing system and files appropriate correspondence electronically or manually
- Work toward maintaining a high attendance conversion rate within the clinics
- Ensure deposits are paid for all appointments in the schedule on booking
- Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential
- Performs other general administrative tasks as directed by the Operations manager
The Ideal Candidate:
- Flexibility is essential to this role as shift work is required
- Exceptional attention to detail.
- Experience in a busy call Centre/reception environment is a plus
- Demonstrated initiative and strong organisational skills.
- Exceptional interpersonal communication skills with a positive phone manner
- Have strong written and verbal communication skills
- Experience with healthcare scheduling software
- Strong knowledge using a multi-line phone system.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Work well as part of a team
- Deals with confidential information and/or issues using discretion and judgement.
We are offering a part time positions, however, the suitable candidate will be open to working flexible shifts across 7 days between 8am - 8pm mid week and 8am-6pm weekend shifts where required.
In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.
Our offer to you:
- A competitive salary
- A higher weekend rate
- Exact software training and other platforms
- Paid overtime
- Flexible working shifts
- Clinical support & guidance
- Room for development
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