Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi Service team.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.
Team/Role Overview:
Join the CitiService team as a Senior Specialist, an integral part of our Custody and Third-Party Lending operations. This critical client-facing role, based in Dublin and part of our strategic global hubs (Kuala Lumpur, Dublin, Tampa), is dedicated to providing proactive and exceptional service to one of Citi’s Platinum international clients. You will be responsible for meticulously managing client inquiries received via various channels, ensuring strict adherence to Service Level Agreement (SLA) turnaround times. This position offers a unique opportunity to gain profound knowledge of international financial markets, particularly within custody support offerings.
What you’ll do:
Client Service & Product Expertise:
Possess comprehensive knowledge of Custody Business products (Settlements, Asset Servicing, Cash/FX, Tax, Third Party Lending).
Manage client inquiries, ensuring timely responses and escalation of critical issues.
Proactively manage client expectations with transparent communication and realistic resolution timelines.
Act as a Subject Matter Expert (SME), providing authoritative guidance and innovative solutions.
Support timely task completion and prevent SLA breaches.
Accountable for remediating aged queries and enhancing client satisfaction.
Maintain client fact documents and issue logs.
Operational Excellence & Risk Management:
Own accurate logging of Operational Risk Events (OREs).
Review with senior management to ensure effective actions.
Periodically assess and review controls for effectiveness (quarterly).
Participate in risk reviews to monitor levels and quantify financial exposures.
Review KRI Manager results; identify and raise Corrective Action Plans (CAPs).
Track completion of corrective actions.
Apply robust risk assessment, safeguarding Citigroup, clients, and assets. Ensure compliance with laws, regulations, and company policy; exercising sound ethical judgment. Proactively escalate, manage, and transparently report control issues, fostering accountability.
Process Improvement & Strategic Focus:
Identify and communicate process optimization opportunities to management.
Support implementation of new process ideas and strategic initiatives.
Provide in-depth analysis to define root causes of client queries, anticipate needs, and develop innovative solutions for recurring issues.
Participate in and support strategic initiatives aligned with Client Custody Services (CCS).
What we’ll need from you:
Required
Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred).
6+ years in global financial institutions, preferably Custody Operations.
Proven senior business analytics capability with excellent end-to-end operational process understanding.
Proven ability to drive change in complex, dynamic environments.
Track record handling complex/sensitive situations, including risk identification/remediation.
Experience leading diverse global teams and fostering development.
Exceptional written/verbal communication, able to influence senior levels.
Self-reliant, results-oriented problem solver.
Strong organizational/project management skills; performs effectively under pressure, prioritizes deadlines.
Experience collaborating with regulatory bodies, internal/external auditors.
Highly Desirable
Third-Party Lending operations experience.
Proficient in data analysis/interpretation.
Familiarity with AI concepts/applications in financial services.
Experience designing, implementing, interpreting complex data models, dashboards, reports for actionable insights.
Proven ability to work effectively with global/international teams.
What we can offer you:
By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Customer Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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