Claims Operations Manager

What You’ll Be Doing

What will your essential responsibilities include?

• Support the Head of Claims Operations APAC & Europe to implement and follow up the necessary initiatives, systems and processes to ensuring the successful accomplishment of the XLICSE and APAC & Europe BU strategy and goals.
• Work as part of Regional Claims Ops team to partner with key regional and global claims stakeholders to develop & deliver effective operational solutions for claims handling and ensuring the accomplishment of the AXA XL guidelines and AXA Group standards.
• Contribute to improve the existing processes and systems to gain in efficiency, cost reduction and innovation. Developing & delivering continuous improvement of reporting & analysis to enhance business alignment and performance. Flag and ensure operational issues experienced in the region and XLICSE find a solution.
• Lead and implement projects as required
• Engage and collaborate with key stakeholders to identify and implement appropriate process metrics and benefits measures on initiatives, that will include increasing productivity, cost effectiveness & service outcomes.
• Ensure Quality Assurance oversight of XLICSE and the region, as well as that all CBI and audit recommendations or Risk Mitigation Programmes owned by XLICSE BU are resolved ahead of schedule
• Work with the Regional Head of Claims Ops to ensure appropriate infrastructure is in place to monitor progress, business activities & key operational governance risks. This will include claims outsourcing, vendor management, claim shared service etc.

What You’ll Bring

We’re looking for someone who has these abilities and skills:

• Excellent Project management skills and solid experience managing projects implementation from planning to execution and performance controls in a multi-cultural and international environment
• Track Record of how to build & execute on Project management.
• Results oriented. Approach tasks proactively and anticipate needs. Think quickly & prioritise work streams without sacrificing quality. Ability to juggle numerous concurrent responsibilities.
• Continuous Improvement focussed. Willing to ask questions and explore new ideas. Eager to learn and focussed in continuously improving technical skills.
• Excellent English skills (written and oral) is a must and other languages skills will be a plus.

What We Offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who We Are