Claims Service Advisor/Claims Handler
Summary of Role
The purpose of this role is to provide a superior claims service to your nominated client portfolio and to always protect your clients’ best interests, while achieving the best possible outcome for all claims. This will be embodied through achieving the highest standards of customer care, efficiency, compliance and Teamwork.
As a Claims handler, you will be responsible for handling liability claims for our corporate clients across various lines of business. You will work closely with our account teams, insurers and other specialists and service providers to ensure the best possible outcomes for our clients. Responsibilities will include managing claims on a day-to-day basis and ensuring a high standard of technical quality and communication is maintained throughout the claims process. Where training is needed, we will provide both Technical and, on the job, to assist with the performance of the role.
WTW Benefits
Salary Negotiable DOE* | Annual leave (23 days + 13 Flexi days) |Comprehensive benefits from day 1 | Bonus Performance | Pension scheme | Healthcare Allowance (capped €1,500.00) |Educational Support | Life Assurance | Charitable Gift Matching & Fundraising | Group Income Protection | Share Scheme | Employee Assistance Programme | Hybrid Working (2 days per week) | Paid Professional Membership | Volunteer Day.
The Role
- Proactively deal with all aspects of client claims from notification through to settlement
- Support Account Executives/Brokers by maintaining excellent relationship with the client and keeping them fully informed of important developments
- Demonstrate a clear understanding of the Claims Environment including the Injuries Board and Irish Legal System
- Have a clear understanding of policy covers across all classes of non-life insurance
- Implement agreed claims handling protocols
- Robustly challenge Insurers’ strategy/reserves where necessary
- Responsibility for handling liability claims for our corporate clients across various lines of business.
- Manage the investigation of incidents and accidents.
- Responsibility for reserve allocation
- Managing the IRB process.
- Arranging medical examinations.
- Arranging engineering inspections.
- Instructing solicitors.
- Attending review meetings and ensuring regular communication with our clients.
- Relationship management.
- You will work closely with our WTW account teams, insurers and other service providers.
Your role in the team will include the following elements:
Technical knowledge and Customer Care
- Proactively deal with all aspects of claims management from notification through to settlement.
- Deliver excellent claims and client service in an efficient and friendly manner.
- Provide best in class advice and ensure the client is kept fully informed of all developments.
- Demonstrate a clear understanding of the Claims Environment including the Injuries Board and Irish Legal System.
- Have a clear understanding of policy covers across all classes of non-life insurance.
- Implement agreed claims handling protocols.
- Preparation of claims data for internal/external end-users
- Ability to sell the claims service.
- Foster beneficial relationships with Insurers.
- Support Account Executives/Brokers by maintaining excellent relationship with the client and keeping them fully informed of important developments.
Efficiency and Compliance
- Maintain Company Standards including Compliance and Willis Excellence Model.
- Understand the claims process.
- Participate in project work.
The Requirements
Qualifications
- APA minimum
- CIP beneficial
- ACII desirable
Teamwork
- Co-operate with colleagues in a supportive, friendly, and professional manner.
- Support with the completion of administration work.
About CRB Ireland
In our Corporate Risk and Broking Retail line of business, we provide appropriate and innovative Insurance Programmes for our Clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.
WTW helps clients lower their total cost of risk (TCOR) by leveraging the expertise of our claims team to get claims paid quickly, efficiently, and appropriately. Claims incidents can create uncertainty for organisations, we work to provide clarity. Our service delivery platform enables us to resolve the simplest to the most complex claims through our tactical and technical offerings, supported by customised analytic tools.
Join us at WTW and be part of a team that is shaping the future of risk management and insurance brokerage.
We Transform Tomorrows.
Equal Opportunity Employer
WTW are an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our upmost to accommodate you.
