Equifax is seeking a meticulous and client-focused Client Onboarding Administrator for a 12-month fixed-term contract. In this pivotal role, you will be the cornerstone of our client experience, ensuring a seamless and accurate journey from initial account setup to ongoing maintenance on core Equifax systems.
You will be part of a highly focused, collaborative team that is essential to our clients' success and satisfaction. If you are a detail-oriented professional with a passion for providing outstanding service, we want to hear from you.
Location: Wexford, Ireland
Contract: 12-Month Fixed Term
Salary: €27,200
What You'll Do
- Client Onboarding & Access Management: Manage the end-to-end process for new client accounts, granting access to essential Equifax data platforms such as ECOS and IDAMS.
- Account Maintenance: Accurately process client requests via Salesforce for account updates, including adding or removing users, updating product access, amending contact information, and creating additional branch accounts.
- Internal Collaboration: Liaise effectively with internal departments, including Sales, Compliance, and Technical Support, maintaining an engaged, professional, and pleasant manner at all times.
- Quality Assurance: Strictly adhere to all quality control procedures when processing requests, diligently identifying and highlighting any discrepancies or anomalies to ensure data integrity and compliance.
What Experience You Need
- Customer Centricity: A genuine commitment to putting the client first and delivering an exceptional service experience.
- Collaborative Team Player: The ability to work effectively and contribute positively within a close-knit team environment.
- Exceptional Attention to Detail: A proven track record of maintaining high levels of accuracy and precision in all work.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with both internal and external stakeholders.
- Critical Thinking: The ability to analyse requests, identify potential issues, and apply logical reasoning to find solutions.
What Could Set You Apart
- Previous professional experience in a Client Onboarding, Account Administration, or similar role.
- Hands-on experience using Salesforce (CRM).
- Proficiency in Google Suite (Gmail, Sheets, Docs).
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