What is the opportunity?
You will be responsible for the delivery of data driven analysis to our key product lines and customer segments and also for bringing expertise in analytics and storytelling to deliver increased commercial and business outcomes.
This is a high visibility role within the team and a great chance to create a difference to our customers. This a front facing role with lots of exposure to key business units and senior partners.
We have two opportunities one permanent and another is a 12-month fixed term contract
In this role, you will:
- Provide detailed analysis and understanding of customers' needs and interests across different customer segments and products.
- Be responsible for providing insight into the performance of the Consumer area's activity and identify actions to increase performance.
- Analyze customer group metrics and offer insights on value, customer experience (NPS and CES), and customer retention rates.
- Drive enhanced business and commercial outcomes by translating insights into actions and following through to ensure change is delivered and measured.
- Define excellence for high quality and impactful output across the team.
- Act as a mentor to more junior commercial analysts, ensuring technical and non-technical training needs are identified and solved for and the existing skills are maximised effectively to solve business problems.
- Support the development of a strong culture within Customer Analytics to attract and retain top talent.
- Play a key role in building the brand of Customer Analytics internally and externally by demonstrating the value Customer Analytics delivers for our Customers.
What will make you stand out?
Previous analytics experience working in Analytics/Data Science, ideally as a senior analyst or analytics manager. The role will require an individual with strong partner management skills and a consistent track record of inspiring change through data and analytics. Experience in Customer Analytics working in a commercial, marketing or trading performance role is a must!
We are looking for someone with a commercial mentality who is driven by delivering measurable value from Analytics. Experience of working in Agile delivery squads with visualisation tools e.g. tableau and web analytics (Google Analytics and Google Big Query) preferred. In addition, you are a highly motivated and driven individual looking to make a major contribution to the success of analytics within the Bank of Ireland Group.
Experience with Teradata or similar data technologies is crucial.
While not essential to apply the following would be a strong bonus!
- Bachelors in Engineering, Statistics, Computer Science, Machine Learning, Analytics, or equivalent quantitative field.
- Confirmed experience measuring the value of analytics in terms of increased revenue, customer outcomes or reduced cost.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
More about the team
The Group Customer Analytics & Transformation (CAT) team sits within the Group Marketing function and supports our customers, colleagues and partners across Ireland, UK and Internationally.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
#li-hybrid #ij-hybrid
Key Competencies
- One Group, one team - Self
- Accountable - Self
- Customer Focused - Self
- Agile - Self
- Manage Risk - Self
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
