Job Title: Community Support Manager
Location: Supported Living Service office – Navan Road including travel to individual homes in Dublin area
Salary: €58,210.88 per annum dependent on experience
Duration: Permanent subject to Garda vetting/Police Clearance and 6-month probationary period
Join a service that’s built around people including you.
Summary
This role is part of a small, collaborative leadership team, reporting to the Service Manager and working alongside three Community Support Managers, a Nurse Manager, and a Practice Culture & Development Manager and our Admin Team. As Community Support Manager, you will play a key role in supporting and leading a high-quality, person-centred service while contributing to the overall strategy, culture, and operational excellence of the organisation.
Reach Services provides a Supported Living Service that empowers people to live in their own homes and self-direct their lives. We focus on person-centred, rights-based support, helping people build independence, stay connected to their communities, and live lives that reflect their choices and values.
Interviews will commence the week beginning 8th September.
We are looking for a compassionate, empowering, and energetic leader who thrives in a person-led, inclusive organisation. Our ideal leader:
- Embraces change with confidence and adaptability, driving continuous improvement while respecting the individuality and rights of the people we support.
- Champions Deaf culture, identity, and inclusion in all aspects of service delivery, ensuring our practice is culturally respectful and empowering.
- Leads with empathy and vision, inspiring staff to deliver high-quality, innovative, and person-centred support.
- Empowers individuals and teams, fostering autonomy, dignity, and meaningful participation for the people we support.
- Makes decisions with accountability and courage, balancing innovation with safe, rights-based practice.
- Promotes a culture of learning, collaboration, and encouraging staff and the service to grow together.
What you’ll do
As Community Support Manager, you will:
- Support the Service Manager in the overall leadership, planning, and management of the service.
- Actively manage and ensure all day-to-day operations of delivering a quality service.
- Work collaboratively with the nursing team to ensure high-quality, holistic service delivery that promotes the health, wellbeing, and overall quality of life of the people we support.
- Champion and embed our Vision and Model of Support in day-to-day practice.
- Maintain a safe, effective, and high-quality service, ensuring operational standards, regulatory compliance, and best practice are consistently applied.
- Ensure service delivery reflects national standards and policies, including Safeguarding, Assisted Decision-Making, National Consent Policy, and Open Disclosure.
- Lead, support, and develop a small staff team, including induction, supervision, training, and performance management.
- Oversee individual support plans, ensuring they promote autonomy, inclusion, and positive risk-taking.
- Build and maintain strong relationships with the people we support, their families, and circles of support, ensuring collaboration and engagement.
- Promote community inclusion and participation, aligned with each individual’s interests, preferences, and goals.
- Safeguard wellbeing by ensuring timely reporting, follow-up, and zero tolerance for abuse.
- Collaborate with management and other departments to drive quality improvements, risk management, and service development initiatives.
- Oversee the Support Team Roster and liaise with Admin, Finance Team and the HR department for the monthly payroll.
- Managing Expenses in line with Reach Deaf Service protocols.
- Promote Social Role Valorisation (SRV) and align practice with New Directions.
- Support the Service Manager in strategic planning, operational decision-making, and implementing change across the service.
- Monitor performance, compliance, and outcomes, including conducting audits, and ensure continuous learning and development opportunities for staff.
- Participate in and contribute to project groups, process improvements, and quality assurance initiatives to enhance service delivery.
What we offer
- A job with purpose, where you can genuinely make a difference.
- Competitive salary and generous pension scheme.
- 25 days annual leave (plus public holidays).
- Flexible working arrangements, with opportunities for remote work for a portion of the work week
- A supportive and inclusive team.
- Strong learning and development focus, with a generous training package.
- Opportunities to develop your leadership, autonomy, and specialist skills.
What we’re looking for
Essential Criteria
- QQI Level 7 qualification in Social Care or a related discipline (e.g. Applied Social Studies, Training & Education – Supported Employment).
- CORU registration (or evidence of registration in process, if applicable).
- Experience in a social care environment, with knowledge of HIQA Standards and regulatory compliance.
- Experience in staff supervision, support, and performance management, with the ability to actively promote succession planning and individual development for our staff team.
- Excellent working knowledge of Safeguarding, the Assisted Decision-Making (Capacity) Act, the National Consent Policy, Open Disclosure, and the UN Convention on the Rights of Persons with Disabilities (UNCRPD).
- Commitment to best practice in person-centred, rights-based, and inclusive support, with a proven ability to lead cultural change in services.
- Strong organisational, interpersonal, and communication skills, including high-quality report writing.
- Commitment to continuous professional development as a leader in our organisation to ensure excellence in our team and service.
- Experience in providing person-centred support that responds to trauma, neurodiversity, sensory needs, and emotional wellbeing, using approaches that uphold dignity, autonomy, and human rights.
- Ability to work with discretion, maintain confidentiality, and uphold professional integrity.
- Strong understanding of GDPR and ability to ensure compliance in all aspects of service delivery.
- Completion of assigned ISL classes and exams through our in-house ISL Tutor Programme (currently Levels 1 and 2) within the assigned timeframe, or commitment to complete them as required.
- Full driving licence.
Desirable Criteria
- Awareness of, and ability to build on, decongregation and transition projects from institutional to rights-based models (Time to Move On), with a focus on sustaining and progressing this approach.
- Strong skills in risk management and quality improvement, with experience in audits, reviews, and embedding safe practice.
- Experience in strategic planning, service development, or change management, including involvement in project groups, process development, or quality improvement teams.
- Demonstrated experience in managing diverse teams, with a strong commitment to fostering an inclusive working environment where all team members feel respected, valued, and a sense of belonging.
- Proven ability to lead with cultural humility and sensitivity to the unique needs of individuals from varied backgrounds, including minority and marginalised communities.
- Knowledge and appreciation of Deaf Culture, and its relevance in delivering inclusive, person-centred care.
- Experience in co-production with people supported, families, and communities to design and evaluate services.
- Knowledge of Social Role Valorisation (SRV) and experience with New Directions implementation.
Make your next move meaningful!
Do you not meet every single requirement? Studies have shown that women and members of underrepresented groups are less likely to apply for jobs unless they meet all qualification criteria. At Reach Deaf Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with every requirement, we encourage you to apply anyway. You may be just the right candidate for this or other roles
If this sounds like the right fit, we’d love to hear from you, please contact us!
Submit your CV and application before the deadline, we may contact suitable candidates for interview ahead of closing.
Any interested applicants should forward their CV and a short covering letter stating their suitability.
All offers of employment are subject to Garda Vetting.
Kristina Harris,
HR Generalist
Reach Deaf Services
Job Types: Full-time, Permanent
Pay: €58,210.88 per year
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- On-site parking
- Sick pay
- Work from home
Work Location: In person
Reference ID: Community Support Manager
