Concierge

About Dylan:

For nearly two decades, Dylan Hotel, a member Small Luxury Hotels of the World,, has been making a mark on the Dublin luxury hospitality scene.

A historic building with a contemporary spirit, Dylan is Dublin’s only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city center, offering exceptional accommodation with thoughtful hospitality.

About the Job:

An opportunity has arisen for a Concierge to join our Front Desk team.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Demonstrate an ability to provide exceptional service to guests, addressing their requests, requirements, and feedback promptly and professionally.
• Possess a thorough understanding of Dublin’s activities, cultural attractions, bars and restaurants with personal contacts to enhance the guests' experience.
• Ability to effectively sell in-house restaurants and other hotel facilities, enhancing overall guest satisfaction and hotel revenue.
• Effective management of daily tasks, including studying daily arrivals list, VIP lists, and departures list, while maintaining the orderliness of the Concierge desk, including the Concierge Email and store rooms.
• Strong communication skills, both written and oral, including reporting and logging guest comments, and maintaining accurate records of guest profile details along with their reservations, and other relevant information.
• Demonstrate flexibility in responding to changes within the department, industry, or hotel needs, and a willingness to extend job duties across all hotel departments as required.

The main duties and responsibilities of this role are:

• Possess a thorough and up-to-date knowledge of activities and cultural attractions across Dublin City and beyond, establishing strong business contacts for priority booking.
• Reconfirm and communicating with guests on their travel details
• Maintain control of the Concierge Desk, Concierge Email and Guest Communications at all times.
• Ensure adherence to hotel credit and billing policies.
• Swift reporting of incidents and safety hazards.

Hotel Awards:

• Certified Great Place to Work.
• Failte Ireland Employer Excellence Award.
• One MICHELIN Key 2024.

Extra Benefits:

• Continuous training and development.
• Career progression opportunities.
• Meals on duty.
• Cycle to Work Scheme.
• Refer a friend scheme.
• Employee Assistance Programme.
• Discounts at other Preferred Hotels.
• Wellness and Social Events.