Reports To: Manager – Content Development
Department: Assessment Services
Location: Remote (Ireland)
Hours of Work: 37.5 hours weekly
Contract Type: Temp, 12 months
Job Overview:
The Content Development Specialist is a member of the Content Development team within the Assessment Services Department working primarily on English Language Assessment products.
To be successful, the Content Development Specialist must exhibit strong writing and editing skills. The Content Development Specialist is expected to manage external item writers for multiple projects including developing and monitoring assignments; providing training, feedback, and support to item writers; and ensuring all editing is completed on time and to a high level of quality. The Content Development Specialist may also be called upon to facilitate virtual training workshops with external subject matter experts (SMEs) and will communicate regularly with freelance team members. This position is also responsible for various tasks in other areas including audio/video production, workflow management, test form scheduling, item performance analysis, maintenance or development of test or procedural documentation, and other special projects as needed.
Main Duties & Responsibilities:
- Assist with recruitment and training of SMEs and other freelance team members involved in content production and provide ongoing support
- Develop commissioning plans and distribute assignments for external SMEs
- Manage the content workflow to ensure efficiency through all stages of production
- Review and edit test items according to specifications and industry best practices
- Supervise weekly form scheduling and perform item performance analysis
- Provide timely, constructive feedback to external item writers with varying levels of experience
- Maintain and/or develop procedural guides, test specifications/test objectives and/or item writer guidelines as needed
- Manage multiple concurrent content development assignments, each on its own schedule, to ensure on-time delivery
- Communicate directly with SMEs throughout the content development cycle
- Facilitate online training workshops with SMEs
- Become proficient with Prometric’s internal, proprietary assessment technology; follow established procedures and guidelines, and comply with exam security practices
- Other duties as assigned
- Bachelor’s degree or higher in English, linguistics, language teaching, education, or another related field
- Familiarity with English Language Learner (ELL) populations
- English as a Second Language (ESL), English as a Foreign Language (EFL), or English for Academic Purposes (EAP) teaching and/or assessment experience
- Experience writing test items preferred; experience in credentialing a plus
- Experience developing language tests or working as a writing/speaking rater an asset
- Excellent written, verbal, and interpersonal communication skills
- Strong editing and proofreading skills
- Experience with group facilitation
- Excellent attention to detail and accuracy
- Strong organization and time management skills
- High regard for security and confidentiality
- Ability to provide constructive feedback to writers at all skill levels
- Ability to prioritize and handle multiple projects simultaneously, work under pressure, and meet exacting deadlines
- Ability to meet quality and productivity metrics
- Facility with learning and using new technology applications
- Proven dependability
- Knowledge of assessment industry best practices for content development a plus
- Ability to work occasional evenings to facilitate team collaboration
- Pension Scheme
- Healthcare Scheme
- Life Assurance
- Employee Health and Wellbeing Initiatives
- Enhanced Annual Leave
- 24/7 Employee Assistance Programme
- Enhanced Maternity/Paternity Leave
- Social Club
- Free carparking
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