Job Title: Credit Controller/ Accounts Administrator
Department: Finance
Job Type: Specified Purpose
Hours: 37 hours per week
Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.
Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.
Role Purpose
- Maintain the Irish Life Health and Garda insurance ledgers by actively reducing aged debt and maximising cash collection in an efficient and timely manner
- Preparing, reconciling and posting of weekly insurer payments
- Point of contact for Irish Life Health & Garda accounts
- Dealing with patient, Consultants and staff queries in a professional and courteous manner.
Key Responsibilities
1. Key Areas of Responsibility
1.1 Oversee all aspects of the above account's post claim submission debt to ensure all claims are being actively managed and tracked to final payment close out
1.2 Process pended and rejected claim in a timely and efficient manner from request stage through investigations and additional information collection to resubmission and all the way through to final payment
1.3 Follow up with insurer on all omitted and part-paid claims, unallocated payments, status change updates and rebilling of rejected claims
1.4 Maintain debtor day targets for each account
1.5 Processing of patient refunds both from remittance reconciliation and patient calls
1.6 Where required assist with cover on claims submission, insurance claims to be prepared, checked and submitted to meet daily targets. Ensure all invoices are coded correctly, dates are correctly entered throughout the claim, consultant bills and any other information is attached. All Claims must be scanned and send for collection daily to scanning company or sent by registered post to the relevant insurer.
1.7 Assist with daily cash collection as required.
1.8 Deal with routine calls from patients, consultants and staff. Queries must be resolved daily,or escalated to the Patient Accounts Manager if further action is required. A professional and courteous approach is expected at all times, for both internal and external customers.
1.9 Utilisation of Excel and Word processing skills to maintain up-to-date spreadsheets and statistics.
1.10 Carry out other such duties as required by the Patient Accounts Manager
2. Communication Skills
2.1 Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.
2.2 Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.
2.3 Recognise limitations and seek assistance where necessary.
2.4 Attend and contribute to appropriate meetings.
2.5 Accept constructive advice when appropriate.
2.6 Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.
3. General Expectations
3.1 Account receivable experience if necessary, a minimum of 2 years experience in a similar role would be preferred
3.2 Ability to use and utilise Microsoft excel is essential
3.3 Ability to handle patient calls, deal with queries and complaints is essential
3.4 Proven record of debt reduction and working towards targets is essential
3.5 Support the philosophy, objectives and goals of Blackrock Clinic.
3.6 Observe the appropriate lines of authority.
3.7 Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic.
3.8 Demonstrate flexibility by assisting in all areas of the hospital/clinic as required.
3.9 The Ward/Unit Manager depending on the availability of locum cover will arrange annual leave; this usually means the holiday periods i.e. Easter, summer and Christmas.
3.10 Participate in developing and providing quality care within Blackrock Clinic.
3.11 Assist in orientation of new personnel.
3.12 Continue to develop personal knowledge and skills and seeks outside educational opportunities.
3.13 Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.
3.14 Is always punctual on duty.
3.15 Flexible attitude to changing work practises
Why work at the Blackrock Clinic?
At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:
Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted cafe
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy
Please Note:
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.
Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.
Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]
It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.
