Customer Service Representative

This is a full-time, permanent and hybrid position based at our Dublin site, currently requiring 2 days per week in the office. The role involves a 37.5-hour work week, with one hour lunch break. You will receive a training during your probation period.

Working Hours: Monday–Friday, rotating shifts: 08:00–16:30 or 08:30–17:00.

Are you a great communicator who thrives in a fast-paced environment? If you love making customers smile and solving problems on the go, we’ve got the perfect role for you. Join our Customer Service team and make a real impact every day!

What we're looking for:

• Leaving Certificate (or equivalent)
• Experience in Customer Service/Sales role, displaying excellent customer focus
• Prior experience within the Life Sciences industry a distinct advantage (but not essential)
• ERP/CRM experience is preferred, with SAP expertise considered an advantage
• The desire to provide consistently high levels of customer service, feeling comfortable with autonomously handling complex queries and questions
• Demonstrable experience building strong relationships with key customer contacts & key internal stakeholders
• Excellent time management & telephone etiquette capabilities
• Highly professional written and verbal communication skills
• Proactive and team player, comfortable with a fast paced and dynamic working environment

How you'll thrive and make an impact:

• Processing orders, managing deliveries (including creating, viewing, displaying and listing sales orders, order confirmations) for various customers
• Responsible for internal account management for our key customers
• Offer one-time resolution on queries to customers
• Ensure customers receive all necessary regulatory certification
• Advising customers of delivery dates and status of orders
• Capable of resolving complex customer issues such as pricing and margin blocks
• Effectively handles customer complaints and reaches timely resolution
• Works alongside finance in resolving invoice queries for customers
• Co-ordinate with Finance re pricing, account set up and charges
• Updating and validating all relevant customer information on our CRM
• Monitors open orders, blanket order, forecasts and virtual stock for customers

Further Information

• Attractive salary in line with your qualifications
• Working in a dynamic environment
• Annual performance bonus
• 25 days annual leave
• Educational assistance & support
• Company pension plan
• Employee assistance program for employees and family members

#LI-EUR

#LI-Hybrid

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.