About Us: Since 2004, LifeWave has helped people all over the world realize their greatest potential. Our patented, proprietary wellness products help to deliver more energy and stamina, mental acuity, better sleep, reduced stress, improved skin appearance, faster wound healing and an overall feeling of youthful vitality. Our products also help people reduce body fat and decrease pain.
Job description
This position requires a Customer Service Representative to work in our Customer Service department handling Global Customer inquiries in both Italian & English.
Responsibilities include:
- Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
- Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
- Representing the company in a professional, courteous, and efficient manner
- Complete documentation to in-house standards and be compliant with all in house procedures.
- Working in a safe manner at all times.
- Reporting to the Customer Service Team Leader.
Requirements include:
- Fluency in spoken and written Italian & English.
- Minimum 2 years’ experience working in a Call Centre or Customer Service department.
- Strong communications skills.
- Excellent telephone and customer service skills.
Job Types: Full-time, Permanent
Benefits:
- Bike to work scheme
- Employee assistance program
- On-site parking
Application question(s):
- Strong Communication Skills
Experience:
- Customer service: 2 years (preferred)
Language:
- Italian (required)
- English (required)
Licence/Certification:
- Full Drivers License (preferred)
Work Location: In person
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