About the Role
We are looking for a motivated and personable Customer Service Representative to join our team at George Quinn Ltd, a leader in stair parts and timber products. This is a hybrid role involving 3 days on the road visiting customers and 2 days in the office, providing a mix of face-to-face engagement and administrative follow-up.
Key Responsibilities
Customer-Facing (3 Days/Week)
- Visit stockists and joinery customers across Ireland.
- Resolve customer issues and ensure satisfaction.
- Train stockists on product knowledge and display setup.
- Check and maintain in-store stock stands and visual displays.
- Promote both existing and new product lines.
- Take high-quality photos and videos for social media and marketing use.
- Promote the George Quinn Ltd brand and maintain market share.
- Identify new sales opportunities and potential product offerings.
- Record all customer interactions and report back to the office.
- Monitor market trends and relay competitor insights to the team.
Office-Based (2 Days/Week)
- Analyse customer sales data and identify trends or drops in activity.
- Develop action plans to boost sales with declining accounts and new accounts.
- Conduct telephone sales and process orders using our accounts software package.
- Maintain regular contact with customers not on a visiting schedule.
- Collaborate with marketing and social media teams to promote products.
- Assist in the development of training materials (manuals, videos, etc.).
Who are we looking for?
We are seeking a proactive, friendly and dedicated individual who enjoys working with people and has a passion for timber products.
Ideal Candidate Attributes:
- Outgoing and approachable personality.
- Fast learner with strong problem-solving skills.
- Experience in the wood or timber industry (advantageous).
- Computer literate; experience with accounting software (e.g., Exchequer) is a plus.
- Patient and confident in training others.
- Willing to travel nationwide.
- Strong team player with the ability to work independently.
- Curious and eager to learn.
- Interest in the timber industry and related products.
· Full Irish / EU Driver’s license.
Why Join George Quinn Ltd?
- Be part of a trusted, well-established brand in the timber industry.
- A dynamic role combining travel, customer interaction, and office-based strategy.
- Opportunities for growth and development.
- Work in a collaborative and supportive environment.
- Competitive Salary.
- Company Pension Scheme.
- Company Vehicle.
- Daily Expenses.
To Apply:
Send your CV and a short cover letter outlining your relevant experience and why you're a good fit for George Quinn Ltd.
Job Type: Full-time
Work Location: Hybrid remote in Monaghan, CO. Monaghan
