We are looking for Customer Service Representative to join our Haeger Machine Division here at Penn Engineering Galway.
Reporting to the Operations Manager, the Customer Service Representative will execute the Customer Service function ensuring that all manufacturing products are distributed in line with Good Distribution Practices and company policies and procedures.
Essential Duties & Responsibilities:
· Deal directly with customers either by telephone or electronically.
· Respond promptly to customer inquiries.
· Obtain and evaluate all relevant information to handle product and service inquiries.
· Provide pricing and delivery information.
· Process orders, forms, applications, and requests.
· Review and maintain customers open orders daily.
· Work with service team to ensure accurate and timely issuing of invoices for service visits.
· Direct requests and unresolved issues to the designated resource.
· Prepare and distribute customer activity reports.
· Communicate and coordinate with internal departments.
· Follow up on customer interactions.
· Team with Customers to build Pipelines and close opportunities.
· Route qualified opportunities to the appropriate Sales Manager for further development and closure.
· Launch new products as they come on stream.
· Adhere to all environmental, health and safety standards and procedures.
Qualifications/Work Experience Required:
· The successful candidate will hold a Leaving Certification or equivalent and relevant certification/diploma.
· Minimum 1 year experience in a Customer Service role.
· Experience of and ERP system would be desirable.
· Excellent working knowledge of Microsoft applications essential
· Excellent telephone manner and interpersonal skills.
· Positive attitude and proven problem-solving skills.
· Accuracy and attention to detail is essential.
· Excellent organizational and prioritization skills.
· Must have the ability to work both independently and in a team environment.
· Must be flexible with the ability to adapt to changes quickly and think conceptually.
· Ability and flexibility to perform all other job-related and ad-hoc duties as required.
Job Type: Full-time
Benefits:
- Bike to work scheme
- Company pension
- On-site parking
- Sick pay
Language:
- English (preferred)
Work Location: In person
