Title: Workshop Service Technician
- Reporting To Technical Support Team Lead.
- Location Douglas, Cork, Ireland
Overall Description
- You will answer customer queries, deal with complaints and provide information on the products and services offered by your company. The modes of communication include email and phone.
- You will be assembling many components to make bus ticket machine holders (RAMS)
- The applicant will be supported by our experienced Team to learn the best practises to support a solution end to end, giving a quick but quality response to the clients.
- Devices are sent to and from workshop so you’re based in same location. Normal working hours – Good Life/Work Balance.
- Currently Living in Cork City.
Main Duties
- Dealing with customer complaints or get a manager involved if you are unable to solve a problem.
- Configure and provision Mobile devices in workshop under direction of Technical Support Team Lead.
- Identifying and assessing a customer’s needs to ensure they are satisfied.
- Speaking with customers via email, live chat, on the phone, or face-to-face in- store.
- Keeping detailed records of customer interactions and being in charge of customer account details.
- Investigate customer issues. Software and hardware based.
- Escalate to senior engineer or development team if required.
- Configure customer operation details.
- Documentation and manuals.
- Maintain effective spare part control and stock control
Person Spec
- Excellent organisational skills and a demonstrated ability to multitask and manage time efficiently.
- Motivated and flexible individual who is able to work to deadlines when under pressure.
- Ability to work on own initiative and as part of a team.
- Proficient with small tools and working on assembly.
- Required to assemble hardware. (Big Part of Job)
Essential Skills (Technical Skills)
- 3 Years Plus Technical Customer Support Experience
- Skilled with power tools and assembling hardware (Using solvents, drills etc)
- Skilled with Office tools, Word, Excel.
- Interest in Software and Mobile Device Technology
- Possess strong analytical ability and attention to detail.
- Ability to review logs and investigate low level issues.
- Genuinely interested in learning about mobile ticket machines and fixing issues associate with them.
Other Desirable (Technical Skills)
- Excel reporting.
- Second language Advantageous but not necessary.
- Experience working with Electronic Ticket Machines is very advantageous.
- Proficiency in soldering, chip replacement.
- An electronic qualification or relevant repair experience
Health & Safety Statement
- Under the health & Safety at work Act, everyone has a legal responsibility for
their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager or a member of Human Resources Department.
Equal Opportunities Statement
- MetricTristarInc is an Equal Opportunities Employer and will promote regardless
of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race,nationality, gender reassignment, ethnic or national origin.
- Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable.
Job Types: Full-time, Permanent
Pay: From €28,080.00 per year
Benefits:
- Bike to work scheme
- On-site parking
Application question(s):
- Will you now or in the future require sponsorship for employment visa status?
- Are you comfortable working in an onsite setting?
- Do you have any experience repairing mobile hardware devices. For example repairing broken screens?
Experience:
- Customer Service: 1 year (preferred)
Language:
- English at a Professional Level (required)
Work authorisation:
- Ireland (required)
Work Location: In person
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