Customs Brokerage Agent

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Major Duties and Responsibilities: 

• Coordinate the process customs clearance documentation for our customer base

• Deal with the customs authority on a daily basis.

• Deliver an excellent customer service to all customers. 

• Be the specialist for all customs compliance issues.  Assist in resolving all issues with the
  customer.

• Assist in the review of all policies, procedures and controls put in place. 

• Ensure the relevant regulations are in place for all customers/business.

• Identify Improvement Opportunities, Risks or IT Solutions which ensures the advancement
  of compliance and installs control.

• Develop & Utilise the Expeditors Network to ensure a uniformed approach throughout
  the region and exchange best practices.

• Work on assigned key account customers to ensure their needs are met

• Continue to develop knowledge on customs requirements, ensuring new regulations are
  understood and implemented where required

• Ensure Duty/VAT is processed correctly & collected as required

• Ensure any queries/refunds are followed up and resolved immediately

• Review,  update & Retain all DLSOP’s.  Ensure they remain updated and implemented efficiently.  Assist Sales & Account Management with cost saving solutions & options.

• Complete daily, weekly audits on the all enteries.     

• Ensure you keep up to date on the latest Customs Regulations updates & changes.

• Develop and issue the training of new staff within the dept.  Update all current staff with changes & updates.

Qualifications

Experience and Education:

• 1 - 2 years experience within the Brokerage Industry.

• Excellent knowledge of Irish customs procedures & systems.

• Effective interpersonal skills.

• Ability to relate to customers and internal employees at all levels.

• Previous experience with Word, Excel, Windows, Email, various PC based software.

• Must be fluent in English.

Additional Information

Expeditors offers excellent benefits.