Dental Nurse/Receptionist

Job Description – Dental Nurse/Receptionist

Dental Care Ireland, have an excellent opportunity for a Dental Nurse/Receptionist to join our Practice in Waterford.

• This is a permanent role with full-time opportunity available for the right applicant. 5 days (Mon-Fri), 36-40 hours per week.
• 1+ years Dental Nursing experience is required.

This is a great opportunity to work alongside our experienced staff and Dentists in our modern, computerised Practice. Our Practice has a friendly, supportive team in place.

We won 'Employer of the year 2023' at the Irish Dentistry Awards and are now 'Great Place to Work' certified as of May 2024.

Benefits

• Access to Wrkit Discounts and eLearning.
• Annual Training
• Salary Uplifts, performance related.
• CPR Certification.
• Education Sponsorship Available (T’s & C’s apply).
• Team Christmas Party.
• Employee Refer-a-Friend Scheme.
• Bike2Work Scheme.
• Tax Saver Travel Scheme.

Summary of Role

The dental nurse/receptionist is responsible for providing excellent service through the efficient management of patients both at reception and in the surgery. The dental nurse/receptionist will work in close partnership with the dental team, take instruction from the dentist and practice manager, and have the ability to take ownership and responsibility for clinical policies and procedures in the practice; as set out by Dental Care Ireland and other regulatory bodies, including the Dental Council of Ireland.

Tasks/Responsibilities

Dental Nursing

• Working closely with the dentist, providing chair side assistance to ensure the professional, accurate and timely completion of treatments and relevant records as required for patient care.
• Keep the clinical areas and all equipment and instruments clean, tidy and sterile as appropriate, according to the practice’s health and safety policy, manufacturers’ instructions and the Code of Practice relating to infection control as set out by the Dental Council of Ireland.
• Ensure that adequate stock levels are maintained for the smooth running of the practice, and inform appointed staff member when stock levels diminish.
• Liaise with reception team to ensure smooth patient communication and transfer of records.
• Work with the practice manager to assist in training new members of the clinical support team as and when required.
• Working with the practice manager in handling and resolving patient complaints, if they arise in line with company guidelines.

Reception

• Greeting and registering patients on a day to day basis at the reception desk.
• Providing information and reassurance to patients about their treatment.
• Handling, recording and resolving patient complaints in line with company guidelines.
• Phone and email management throughout the day.
• Daily cashing up exercise for the practice.
• Appointment book management to ensure maximisation of working hours.
• Providing support to clinicians by sending prescriptions, referral letters, x-rays etc.
• Performing any local admin tasks such as filing/scanning/lodgements/post etc.
• Payor claim administration for GMS/PRSI/VHI/DeCare .
• Completion of various spreadsheets for accounts purposes (i.e. cash sheet, trackers etc) .
• Key holder duties.

Essential

• 1+ years' clinical/medical related admin/reception experience.
• Authorised to work in Ireland.
• Leaving Certificate or equivalent.
• Fluent in written and oral English.
• Must have working knowledge in use of Microsoft Office 2000 or later, particularly Excel and Word, Internet and mail.

Dental Care Ireland aims to create a culture and working climate which encourages the commitment and motivation of all staff, we are an equal opportunity employer and committed to providing a workplace that is free from discrimination of all types. We seek to promote a sense of identity with our employees; and hope that you will always feel valued. Through a spirit of mutual respect and cooperation, it is hoped that you will be facilitated and motivated to provide the best quality and standard of service to our patients.

Job Types: Full-time, Permanent

Expected hours: 36 per week

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount

Schedule:

• Day shift

Experience:

• dental/medical admin/receptionist: 1 year (required)
• Dental Nursing: 1 year (preferred)

Licence/Certification:

• recognised Dental Nursing qualification (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person

Reference ID: DNReceptionWaterfordFT
Expected start date: 16/06/2025