Responsible for leading, directing and managing operations for a specific client account to ensure consistent high-level service quality and satisfaction, profitable cost-efficient operations, and compliance with company policies and procedures and other regulatory guidelines.
ESSENTIAL JOB FUNCTIONS:
- Leads, directs and manages operations for account to ensure that the operations staff executes service agreements at or above the client's standards
- Assumes full profit and loss accountability for assigned account, including maintaining current book of business and expanding revenue opportunities
- Maximize profitability through superior service, effective and prompt communications and follow-up on all pending matters
- Approve all financial applications and reports and complete any ad hoc assignments designated by the Regional Vice President
- Manage revenue and expenses to budget constraints
- Manages the financial aspects of the account including invoice management, budget preparation and review, financial reporting and monitoring expenses
- Reviews operating budgets for revenues and expenses and monitors compliance to contracts and provides strategic direction for account
- Other duties as assigned
OTHER SKILLS and ABILITIES:
- Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel
- The ability to work in a fast-paced environment
- Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization
EDUCATION and EXPERIENCE:
- Bachelor’s Degree in Business Administration or related field
- 7 - 10 years of experience in the logistics/freight forwarding industry
- 5 or more years of supervisory or management experience, 6 - 8 years industry experience required
- Strong marketing and sales strategy development experience
PHYSICAL REQUIREMENTS:
- Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
- Sitting for extended periods of time
- Vision abilities required by this job include close vision and the ability to adjust focus
- Walking within the warehouse and inspecting freight
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
