Job description
Founded in 2002, ShannonDoc continues to deliver a high standard of urgent out-of-hours family doctor service to patients in the Midwest over the last 20 years.
Due to the continued development of the organisation and to ensure a sustainable service is available to our patients, member GPs and the HSE; ShannonDoc is looking for candidates who have strong organisational and communication skills. This new role is an exciting and challenging opportunity for the successful candidate to be part of the management team in the effective running of the central call centre and lead out developments in the service in a manner which will contribute positively and secure the delivery of the service, its future direction and growth.
The Duty Manager will play a key role in the day-to-day management and development of Shannondoc in attaining the highest possible standard of excellence throughout the service. The post holder is responsible to ensure that the optimum standard of service is delivered on a daily basis within Shannondoc maintaining the quality of patient care, developing existing services as necessary.
Role:
- Duty Manager
Location:
- Central Call Centre, Limerick city
Contract:
- Permanent
- Full-time
- Flexibility required.
Schedule:
- Day shift
- Night shift
- Weekend
Pay & Benefits:
- Attractive salary
- Sick Pay Scheme.
- Free parking.
- Permanent contract.
- Full training and induction program provided.
- Career progression opportunities.
Experience:
- At least 5 years supervisory experience within an office environment, call centre or medical environment
- Microsoft Suite
Qualifications/Skills:
- Out of Hours Work
- Diligence, accuracy and strong attention to detail required.
- Strong problem solving, decision-making ability
- Ability to take control and to be calm in stressful situations.
- Must possess critical thinking and decision-making skills.
- Maintains the organisation’s strict code of confidentiality in all dealings.
- Always Reliable and Trustworthy.
- Excellent communication skills
- Excellent organisational ability
- Excellent system knowledge
- Strong coaching and mentoring skills
- Ability to work independently as well as part of a team
Job Type: Full-time
Benefits:
- On-site parking
- Sick pay
Application question(s):
- Are you willing to work out of hours to include evenings, weekends and to work any day over the 7 days?
- Will you be able to reliably commute or relocate to Shelbourne Road, Limerick, CO. Limerick V94 5V24 for this job?
Education:
- Advanced/Higher Certificate (required)
Experience:
- Call center: 2 years (required)
Work Location: On the road
Reference ID: DM072025
