We are currently seeking a dynamic and experienced Duty Manager to join our team. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of the hotel and ensuring the highest standards of service for our guests.
About Us
Formerly a country mansion, the 4* Ardilaun Hotel boasts 123 luxury bedrooms with a superb conference centre, wedding venue and leisure club facilities. Nestled in Galway's suburbs, in a secluded setting in leafy Taylor's Hill just 1km from Galway City, Galway Bay, and Salthill, our hotel provides a serene and secluded setting for guests.
Responsibilities
- To work with the Management Team to ensure smooth running of the hotel operation
- Foster a welcoming and hospitable environment for guests.
- Address guest feedback and implement improvements to enhance overall satisfaction
- To ensure that all staff conduct themselves in accordance to the Standard Operating Procedure (SOP) manual and hotel policy
- Ability to direct the team in all operational departments in their day to day duties
- A strong presence on the floor with a hands on approach
- Assist the Head of Department to continually improve the procedures and systems
Professional Requirements and Experience:
- Proven experience in hotel management or a related field.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Knowledge of hotel operations, reservation systems, and customer service principles.
- Availability to work flexible hours, including late night, early morning and weekends.
Benefits:
- Free access to the Leisure Club
- Employee Assistance Programme
- Free Parking
- Free meals on Duty
- Discounts throughout the hotel
- Uniform provided
- Bike to Work Scheme
- Employee Referral Programme
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